jobs in Defin8 Fitness

全职 Receptionist 工作, 薪水 up to HKD 15,000, Defin8 Fitness Hong Kong 公司招聘中 - Ricebowl

Receptionist

Defin8 Fitness

全职

Central, Hong Kong

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工作地点

  • Central Hong Kong Hong Kong

职位描述

岗位职责

Responsibilities:
  • Provide exceptional customer service experience to all members, non-members, and users of the facility.
  • Enrolling new members and assisting current members with their queries.
  • Greeting members and users of the gym as they come through reception.
  • Checking in members and verifying memberships.
  • Registering prospective members and guiding them to the correct person.
  • Providing information on classes and availability.
  • Ensuring the safety and security of visitors, members, and staff at all times and taking a responsible attitude towards maintaining the premises and facilities.
  • Serving customers, taking money for activities, and accurately accounting for transactions at the end of each shift.
  • Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities.
  • Handling telephone enquiries, recording messages from incoming calls, and transferring calls.
  • Maintaining a clean and tidy environment, both behind and in front of the counter.
  • Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the information is delegated to and resolved by, the relevant department.
  • Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.
  • Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the studio manager.

Additional Duties:
  • Supportive of the aims and purposes of the studio manager/owner.
  • Ability to attend work during mornings, evenings, and weekends.
  • Committed to ensuring the safety of members and guests at all times.
  • Uphold safe and efficient workplace policies and practices.
  • Undertake supervision and training.
  • Maintain records, and compile monitoring data as requested.

Qualifications:
  • Friendly and approachable with an outgoing personality.
  • Cooperative, optimistic.
  • Excellent customer service skills.
  • Basic numeracy skills.
  • Ability to enjoy working with a diverse range of people.
  • Able to project self-confidence in own abilities.
  • Able to prioritise work, handle pressure and make confident day-to-day decisions.
  • Ability to maintain a professional appearance and behaviour.
  • Ability to communicate effectively in person, in writing, and over the telephone.
  • Willingness and ability to occasionally work outside regular office hours.
  • Willingness to work flexibly in response to changing organisational requirements.

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