全职 Operation Manager - Johor Bahru 工作, 薪水 up to MYR 3,600, Beutea Holding Johor 公司招聘中 - Ricebowl

• Degree/Diploma in Hospitality, F&B Management, Business Management, or related field.

• Minimum 5 years of F&B operations experience, with 2–3 years in a managerial or multi-outlet role.

• Strong experience in multi-outlet operations, team management, manpower planning, and performance management.

• Good understanding of P&L, sales targets, food/labour costs, inventory, and wastage control.

• Knowledge of F&B SOPs, food safety, hygiene, Halal, and KKM requirements.

• Strong leadership, communication, problem-solving, and analytical skills.

• Proven ability to drive operational efficiency, customer satisfaction, and business performance.

• Experience in new outlet openings and operational setup is an added advantage.

• Hands-on, results-driven, and comfortable working in a fast-paced F&B environment.

• Willing to travel across outlets and work flexible hours when required.

1. Operations Management

• Oversee daily outlet operations to ensure smooth workflow, efficiency, and cross-outlet consistency.

• Ensure strict compliance with company policies, SOPs, and operating standards.

• Monitor service quality, food/beverage presentation, and overall customer experience.

• Oversee outlet maintenance, equipment servicing, and manage relationships with external vendors/contractors to minimize operational downtime.
  

2. Staff Management

• Recruit, train, mentor, and supervise outlet management teams (e.g., Outlet Managers, Supervisors, Tea Baristas).

• Oversee manpower planning, optimize labour deployment, and approve master staff schedules to minimize unnecessary overtime.

• Conduct performance evaluations, implement succession planning, and provide structured coaching/disciplinary actions when necessary.

• Foster a positive working culture to drive staff retention and engagement.

3. Financial Control

• Manage budgets, sales targets, and strict cost controls (Gross Profit margins, food/ingredient costs, and labor costs).

• Analyze daily/monthly sales reports, P&L statements, and implement data-driven strategies to improve profitability.

• Monitor inventory levels, supply chain purchasing, and enforce strict wastage control measures.
  

4. Customer Experience

• Handle customer feedback, complaints, and service recovery professionally

• Ensure high levels of customer satisfaction and retention
  

5. Quality Safety & Regulation Compliance

• Ensure compliance with food safety standards (Halal requirements and KKM regulations)

• Maintain cleanliness and safety standards across outlets

• Conduct regular audits and inspections
  

6. Business Development

• Identify opportunities to streamline operations, reduce bottlenecks, and drive revenue growth.

• Support the execution of marketing campaigns, localized promotions, and new menu/product launches.

• Actively lead and coordinate new outlet openings (NROs), from setup and manpower allocation to initial launch operations.

• Annual Leave
• EPF
• SOCSO
• EIS
• Performance Bonus
• Staff Discount
• Training Provided
• Overtime Pay
• Medical and Hospitalisation Leave