全职 Mandarin Speaking Team Lead (Consumer Loan Collection) - China HQ Fintech 工作, 薪水, Amhired.com Federal Territory 公司招聘中 - Ricebowl

Hiring: Mandarin Speaking Team Lead (Consumer Loan Collection) - China HQ Fintech

• Company: Digital Lending & Consumer Finance Platform
• Industry: Financial Services / Fintech / Consumer Lending
• Location: 12 min walk from Bandar Tasik Selatan LRT station
• Workplace type: On-site

About the company:

• A leading, global China fintech group listed on the NYSE, with a strong international track record in consumer credit technology and digital financial service operations across major markets in Asia-Pacific and beyond.
• In Malaysia, they operate through a locally licensed and regulated entity providing innovative, Shariah-compliant online consumer financing solutions. Driven by a mission to expand quality financial inclusion, they leverage cutting-edge technology to make borrowing safe, fast, and accessible for everyday consumers.

Job Summary

Responsible for the day-to-day management of the Collections team, implementing the tiered collections strategy (PreDue through DPD 31+ DCA handover) to drive recovery rates in a compliant manner, and accountable for risk metrics such as vintage delinquency performance. Serves as the key coordination point between collections, risk, and legal teams.

Key Responsibilities

• Manage and lead the Collection Officer team (scheduling, performance evaluation, training, and day-to-day supervision)
• Implement and refine the tiered collections strategy and scripts (Pre-Due T-7/T-3/T-1, DPD 1-10/11-20/21-30, DPD 31+ handover to external DCA)
• Monitor team KPIs — recovery rate, contact rate, PTP achievement rate — and produce regular collections operations and vintage delinquency analysis reports
• Strictly enforce collections compliance requirements (BNM collections conduct guidelines, Act 873 provisions), handling escalated customer complaints
• Coordinate the handover, follow-up, and performance evaluation of external debt collection agencies (DCAs)
• Work with the risk team to analyse delinquency data and optimise collections strategy and resource allocation
• Establish and maintain collections SOPs, process guidelines, and training materials to ensure consistent execution across the team

Requirements

• Diploma or above, with 3+ years of experience managing a collections team, preferably in consumer finance, banking, or P2P lending
• Familiar with Malaysian collections compliance requirements (BNM guidelines, Consumer Credit Act 873)
• Experience in team management, performance evaluation, and cross-functional coordination
• Strong data analysis skills, able to independently interpret vintage delinquency rates, DPD distribution, and other risk metrics

Language & Skills

• Proficient in English, with strong negotiation and communication skills (Bahasa Malaysia proficiency not required)
• Mandarin communication skills preferred (for regular coordination with the China HQ risk/operations team)