全职 Customer Success Consultant 工作, 薪水 up to SGD 6,000, WPH 公司招聘中 - Ricebowl

We are seeking a dedicated and customer-focused Customer Success Consultant to serve as the primary point of contact for our clients. In this role, you will build strong, long-term relationships with customers by understanding their business objectives, addressing their needs, and ensuring they receive maximum value from our products and services. You will act as a trusted advisor, guiding clients through their journey and helping them achieve successful outcomes through effective use of our solutions.

As a key liaison between customers and internal teams, you will proactively identify opportunities for improvement, resolve concerns, and provide strategic recommendations that enhance the overall customer experience. The ideal candidate is passionate about customer success, enjoys problem-solving, and excels at building meaningful partnerships. Success in this role is measured by customer satisfaction, product adoption, retention, and the ability to foster long-lasting client relationships.

Job Duties

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply

Job Type: Full-time

Pay: $3,000.00 - $6,000.00 per month

Benefits:

• Health insurance
• Professional development
• Promotion to permanent employee

Experience:

• Project Managing of web-related projects: 2 years (Preferred)

Work Location: In person