全职 Contract Manager (Facility Management) 工作, 薪水, Corestaff Pte Ltd 公司招聘中 - Ricebowl

Company Background:

Our client is a leading global organization specialising in commercial real estate and integrated facilities management services, delivering comprehensive solutions across building operations, engineering, maintenance and workplace services.

Responsibilities:

Contract and Commercial Management

• Take overall ownership of the assigned facilities management contract, P&L, budgeting, revenue, profitability and cost control.
• Ensure contractual obligations, service levels, KPIs and financial targets are consistently achieved.
• Drive effective commercial governance, scope management, change control and financial reporting.
• Manage suppliers and contractors, including performance reviews, negotiations, re-bidding and cost optimisation.
• Identify and develop opportunities for additional scope, extra works and projects, including preparation of commercial proposals and pricing.

Facilities Management and Operations

• Lead day-to-day delivery of hard and soft FM services, including preventive and reactive maintenance, engineering, vendor services and helpdesk operations.
• Ensure site operations comply with contractual, regulatory, health & safety and company requirements.
• Monitor and improve service quality, operational efficiency and KPI/SLA performance.
• Conduct regular site inspections, audits and quality assurance reviews, implementing corrective actions where required.
• Drive proactive maintenance and operational planning to minimise downtime, disruption and operational risks.
• Maintain and review emergency response, business continuity and disaster recovery plans.
• Client and Stakeholder Management
• Act as the key point of contact for the client on operational, contractual and service-related matters.
• Build and maintain strong relationships with clients, senior stakeholders, internal teams and service partners.
• Lead monthly, quarterly and annual business reviews, providing performance updates and recommendations.
• Understand client objectives and develop initiatives to improve customer satisfaction and service delivery.

Leadership and People Management

• Lead, manage and develop a high-performing multidisciplinary FM team, including recruitment, onboarding, performance management and succession planning.
• Ensure appropriate manpower and staffing structures are in place to support operational requirements while maintaining service quality and cost efficiency.
• Identify training and development needs and foster a culture of employee engagement, collaboration and continuous improvement.

Innovation and Business Growth

• Drive continuous improvement, process optimisation and technology adoption to enhance service quality, efficiency and customer experience.
• Collaborate with internal teams, vendors and subject matter experts to develop innovative solutions and share best practices.
• Support contract renewal and retention strategies while identifying opportunities for account growth and expansion.
• Represent the site/account during customer visits and support business development activities where required.

Requirements:

• Bachelor's Degree in Facilities Management, Engineering, Business, Property Management or a related discipline preferred.
• Minimum 8 years of relevant experience in facilities management, contract management, property management, engineering operations or related fields.
• Prior experience in team leadership / supervisory or managerial roles.
• Strong knowledge of hard and soft facilities management, building operations and maintenance.
• Experience in contract management, P&L, budgeting, cost control and commercial management.
• Proven experience managing clients, vendors, contractors and multidisciplinary teams.
• Strong communication, presentation, analytical and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Strong organisational skills with a proactive, customer-focused and commercially minded approach.

Foong Sue Lee (Sophia)

Registration Number: R24119357

EA License Number: 18C9027