全职 Reservation Supervisor 工作, 薪水 up to MYR 4,000, FOREST CITY HOTEL Johor 公司招聘中 - Ricebowl

1. Team Supervision & Daily Operations

• Supervise the daily operations of the Reservation and Locker Room teams to ensure smooth and efficient service.
• Ensure team members follow company policies, SOPs, and service standards.
• Monitor staff attendance, discipline, grooming, work performance, and daily work arrangements.

2. Reservation Management

• Oversee reservations received through phone, WeChat, email, walk-ins, agents, and other booking channels.
• Ensure reservation details, tee times, customer information, packages, and special requests are accurately recorded and handled.
• Monitor daily bookings and tee-time arrangements, including booking changes, cancellations, and rescheduling.
• Ensure customer enquiries and reservation requests are handled accurately and in a timely manner.

3. Locker Room Management

• Supervise daily Locker Room operations and ensure cleanliness, facilities, amenities, and service standards are properly maintained.
• Monitor Locker Room staff performance and daily work arrangements.
• Coordinate with relevant departments on maintenance, replacement, and replenishment of Locker Room facilities and supplies.

4. Coordination & Customer Service

• Coordinate closely with the Caddie Team, Driving Range, Golf Cart Team, Golf Operations, and other relevant departments to ensure smooth daily operations.
• Coordinate necessary arrangements during peak periods, weather disruptions, VIP visits, and other special operational situations.
• Handle customer enquiries, feedback, complaints, and special requests, and escalate significant matters to the Manager when necessary.

5. System & Administrative Management

• Ensure proper use of the reservation and POS systems, and maintain accurate customer, transaction, and operational records.
• Monitor billing, payment processing, documentation, and filing.
• Ensure the team is updated on current golf rates, packages, promotions, and operational information.

6. Reporting & Other Duties

• Prepare and submit operational reports as required by management.
• Assist in staff training and other daily operational matters.
• Support other teams when required based on operational needs.
• Carry out other duties and responsibilities assigned by the Manager or Management from time to time.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal allowance
• Meal provided

Work Location: In person