全职 Reservation Executive - Assistant Reservation Manager 工作, 薪水 up to MYR 4,200, HOMMY STYLE SDN BHD Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

• Manage all OTA platforms, including *************, Agoda, Traveloka, Expedia and other online booking channels.
• Update and manage room rates, promotions, availability, inventory and room information across all OTA platforms.
• Manage Channel Manager and Property Management System (PMS).
• Monitor daily bookings, occupancy, room revenue and reservation performance.
• Manage OTA promotions, campaigns, discounts and special offers.
• Monitor competitor rates and market trends to recommend suitable pricing strategies.
• Ensure accurate room mapping, rate mapping and inventory synchronisation across all platforms.
• Identify and resolve overbookings, rate discrepancies and reservation issues.
• Handle booking amendments, cancellations, payment matters and OTA enquiries.
• Prepare daily, weekly and monthly reservation and revenue reports.
• Coordinate with Front Office, Customer Service and Operations teams to ensure smooth daily operations.
• Monitor OTA performance, guest reviews and booking conversion.
• Support management in revenue optimisation and occupancy improvement.
• Handle urgent OTA and reservation issues during assigned standby periods, including outside normal working hours.
• Perform other duties as assigned by Management.

Requirements

• Minimum 2 years of working experience in hotel reservations, OTA management or a related hospitality position.
• Strong hands-on knowledge of *************, Agoda, Airbnb and other OTA platforms.
• Familiar with OTA extranets, promotions, rate loading and inventory management.
• Experience with SiteMinder or other Channel Management systems is an advantage.
• Knowledge of PMS and hotel reservation operations.
• Good understanding of room pricing, occupancy and revenue management.
• Good Excel, analytical and reporting skills.
• Extremely detail-oriented, meticulous and committed to accuracy.
• Strong organisational, problem-solving and communication skills.
• Responsible, proactive and able to work independently.
• Good command of English and Bahasa Malaysia.

Pay: RM3,000.00 - RM4,200.00 per month

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Meal provided

Work Location: In person