jobs in ITCAN PTE. LIMITED

全职 Service Desk Engineer, IT Technical Support 工作, 薪水 up to SGD 2,500, ITCAN PTE. LIMITED Central Region (Singapore) 公司招聘中 - Ricebowl

Service Desk Engineer, IT Technical Support

ITCAN PTE. LIMITED

全职

Central Region (Singapore)

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工作地点

  • 30 CECIL STREET Central Region (Singapore) Singapore

职位描述

岗位职责

  • Deliver First Call Resolution (FCR) for computing devices (desktops, notebooks, tablets, smartphones) via remote tools, phone and email.
  • Perform initial classification, prioritization, and troubleshooting of IT incidents. Escalate unresolved or complex cases to L2/resolver groups
  • Log, track, and update all support requests inside the service desk ticketing system while maintaining case ownership until closure
  • Follow ITIL framework guidelines, respect strict Service Level Agreements (SLAs), and document configurations accurately.
  • Provide regular status updates to users, manage customer expectations, and report unusual surges in specific issue types.

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