About PRALET by Creative Culinaire Academy
PRALET is a deli and bakery. We're known for sourdough sandwiches, sourdough donuts and coconut-based smoothies. We’ve operations in both Singapore and Bangkok. We're building the systems, team and standards to grow across South East Asia.
Operations Supervisor Role
You will run day-to-day operations for PRALET by Creative Culinaire Academy Singapore. You'll lead the operations team and own operational performance (sales, costs, quality, people and customer experience). This is a hands-on role, and you will work closely with our management team.
JobResponsibilities
Outlet Operations
Oversee daily operations including opening and closing standards, service flow and product availability
Make sure SOPs are followed and keep improving them for service, food safety, hygiene
Make sure inventory and weekly stock take are done
Ordering beverage and packaging supplies
People and team leadership
Lead and manage your operations team
Plan and schedule staff rosters to meet minimum daily crew levels
Oversee attendance and timekeeping for both full and part timers
Quality and customer experience
Ensure customer service and product standards are followed and maintain at all times
Keep delivery operations on Grab and Foodpanda running smoothly, including menu accuracy, prep times and ratings
Cross-functional
Work with Sales & Marketing on campaign execution, product launches, collaborations, and B2B/event fulfilment
Report weekly to the COO on operations KPIs, issues and recommendations
Attracting and retaining older workers by creating inclusive workplaces.