全职 Field Technician 工作, 薪水 up to SGD 3,000, West Sirius Engineering Services North Region (Singapore) 公司招聘中 - Ricebowl

About the Role

The Field Technician supports the POS terminal rental business by attending onsite service requests, installing and replacing terminals, performing basic troubleshooting, and assisting merchants. This role requires you to possess your own motorbike for work.

Key Responsibilities

POS Terminal Installation & Support

Install, replace, swap or collect POS terminals at merchant locations.

Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.

Guide merchants on basic terminal usage.

Collect service acknowledgements and installation records.

Basic Troubleshooting

Troubleshoot common terminal issues such as power, battery, charging, SIM card, network, printer, login and error messages.

Determine if issues can be resolved onsite or require escalation.

Replace, reset or collect devices where necessary.

Merchant & Field Support

Attend onsite support requests within required timelines.

Communicate professionally with merchants and provide job updates.

Escalate urgent or unresolved issues promptly.

Device Collection & Inventory

Collect faulty or returned terminals and accessories.

Record serial numbers and returned items accurately.

Assist with device packing, labelling and stock updates.

Handle company assets responsibly.

Qualifications

Nitec or Diploma in Electronics, IT, Engineering or related fields.

Able to communicate in English

Possess own motorbike and willing to travel for onsite support.

Basic computer and mobile app skills.

Responsible, punctual and willing to learn.

Good to haves

Experience in field service, POS support, IT support, electronics or customer service is an advantage, but not required.

Comfortable interacting with merchants and customers onsite.

Able to follow SOPs and troubleshooting guides.

Familiar with WhatsApp, email or ticketing systems for job updates.

West Sirius Engineering Services is the dedicated solutions and technical support arm of West Sirius Industries, serving the banking, fintech, and merchant sectors across payment and digital infrastructure ecosystems.

We specialise in end-to-end lifecycle services for payment infrastructure, including rental, repair, helpdesk, maintenance, deployment, and field support for POS terminals, kiosks, unattended machines, and related systems. Our capabilities are designed to support reliable operations, efficient deployments, and strong service continuity across complex payment environments.

Beyond support services, we provide POS hardware sales and leasing, software development, certification support, and implementation services for banks and merchants. By combining digital intelligence with hardware ecosystems, we deliver integrated, real-world solutions that are scalable, operationally resilient, and built to support modern commerce.

As part of the West Sirius Industries ecosystem, we support the delivery and implementation of integrated technology solutions that bridge hardware infrastructure with intelligent digital capabilities — enabling businesses to modernise operations with secure, future-ready systems.