全职 Community Associate 工作, 薪水 up to MYR 2,500, The Hills Sarawak 公司招聘中 - Ricebowl

Job Description

We are looking for a creative, passionate marketer to grow The Grounds as a brand and community, and to convert prospects into members. You will own our day-to-day social media presence, drive partnership and community collaborations, support event and partnership activations, and turn events into content that attracts new members.

Drive Partnership and Community Engagement

• Identify and approach brands, organisations and community groups to plan and run monthly events, such as networking sessions and workshops, that build community and generate income for The Grounds.
• Support partnership activations with brands, tenants, corporates and local communities, such as sponsorships, cohosted events, cross-promotions and member perks.
• Prepare proposal decks for prospective partners and clients.
• Manage collaborations and events end to end, including briefing the internal team and coordinating logistics (set-up, tear-down and F&B ordering) in line with company rules, so that events run smoothly.
• Gather feedback from members, partners and clients, and use it to improve events and communications.
• Maintain a partner and client database, including contacts, deliverables, status and results.
• Report monthly event and partnership income and expenses to your manager.

Social Media & Content Marketing

• Execute the monthly content calendar across the website, Instagram, Facebook, TikTok and LinkedIn, as directed by your manager.
• Support your manager with campaigns and promotions for The Grounds.
• Create, shoot, edit and publish posts, short-form videos, stories, posters and member features using tools such as Canva, CapCut or similar.
• Capture event and community moments on-site and turn them into post-event content.
• Write and send member and prospect communications, including newsletters, event announcements and promotional broadcasts.
• Run paid social ads to boost engagement and convert leads into memberships and bookings.
• Track content performance, and respond promptly and professionally to comments and DMs to protect The Grounds’ reputation.
• Report paid ad spend and results (leads, tours and conversions) monthly.

Sales Support

• Support your manager with analysis and inputs on the operational and financial performance of The Grounds.
• Review daily reports and work with the team to finalise monthly reports that outline community, marketing and sales progress.
• Take part in developing leasing strategies, marketing plans and overall The Grounds' commercial strategies.

Community Operation and Front Desk Support

• Work with the other Community Associate to cover the front desk which include greeting members, prospective members and their guests, and ensuring visitors are signed in and security is maintained.
• Learn members' and guests' names and build relationships that strengthen our sense of community.
• Answer questions on the building, including way-finding, policies and procedures, and community etiquette.
• Support member check-ins and check-outs, mail and parcel handling, and key and keycard management with the wider team.
• Keep the front desk, mailroom and event spaces clean, organised and presentable.
• Support tours of prospective members when required.
• Assist with other tasks as required by Management.

Experience & Requirements

• Bachelor's degree in Marketing, Communications, Business or any related field or experiences.
• 1 to 3 years' experience in events, social media, digital marketing, content creation or partnerships.
• Fresh graduates with a strong portfolio and can-do-attitude are welcome.
• Proficient in MS Office or Google Workspace, and comfortable to use AI tools (e.g. ChatGPT, Claude, Canva AI) responsibly, in line with company policy, to create content and work efficiently.
• Hands-on with Canva, CapCut or similar tools, and able to shoot and edit short-form video.
• Experience running paid social ads and reading basic analytics.
• Confident in approaching and building relationships with brands, organisations and partners at all levels.
• Strong written and verbal communication, with good customer service skills and empathy for people's needs.
• Organised, proactive and able to manage multiple campaigns and events at the same time.
• Positive, enthusiastic and adaptable in a fast-changing environment, and happy to take ownership of problems and find solutions.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuching: Reliably commute or planning to relocate before starting work (Preferred)