全职 Customer Experience Executive 工作, 薪水 up to MYR 3,500, MoneyMax (Southern) Sdn. Bhd. Johor 公司招聘中 - Ricebowl

Diploma or Degree in Business Administration, Customer Service, Operations Management or related discipline. 

Minimum 2–3 years of relevant experience in customer service, complaint handling, administrative or operational support. 

Experience in retail operations, financial services or multi-outlet businesses will be an advantage. 

Good written and verbal communication skills in Bahasa Malaysia and English. 

Strong interpersonal skills with the ability to manage customer complaints professionally and calmly. 

Organised, resourceful and able to manage multiple tasks independently. 

Good problem-solving skills, with strong ownership, initiative and follow-through. 

Proficient in Microsoft Office, particularly Excel and Word. 

High level of integrity, accountability and confidentiality. 

Customer Experience & Insights: Analyse customer feedback, complaints and behaviour to identify emerging trends, service gaps and opportunities to improve customer satisfaction and retention. 

Service Standards & Best Practices: Identify and recommend customer service best practices, communication guidelines and service improvements to ensure a consistent customer experience across outlets. 

Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation. 

Cross-Functional Collaboration: Work closely with HQ Team to assess the effectiveness of customer campaigns, service initiatives and outlet activities, providing feedback and recommendations for improvement. 

Reporting & Continuous Improvement: Maintain customer feedback and complaint records, analyse recurring issues and present actionable insights and recommendations to Management. 

Operations Support: Assist with operational documentation, licensing-related administration, trackers and outlet coordination where required.