- Robinson Road Downtown Core Central Region (Singapore) Singapore
全职 Call Centre Assistant Supervisor (Customer Service) $3,500 工作, 薪水 up to SGD 3,500, SWIFT SEARCH GLOBAL PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Call Centre Assistant Supervisor (Customer Service) $3,500
SWIFT SEARCH GLOBAL PTE. LTD.
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职位描述
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Job Responsibilities
Assist in supervising daily call centre operations and supporting a team of customer service staff.
Handle incoming calls, WhatsApp messages, emails and online customer enquiries professionally.
Manage appointment bookings, cancellations and rescheduling accurately.
Attend to customer enquiries regarding treatments, services and ongoing promotions.
Follow up on customer feedback, concerns and complaints to ensure timely resolution.
Support appointment conversions and customer engagement to achieve business targets.
Maintain accurate customer records and perform general administrative duties.
Guide and coach team members to maintain service standards and operational efficiency.
Coordinate with outlet teams to ensure smooth appointment arrangements.
Perform other duties as assigned to support daily operations.
Job Requirements
Minimum 2 years of experience in customer service, call centre operations or related roles.
Previous team-leading or supervisory experience will be an advantage.
Experience in beauty, wellness, aesthetics, healthcare or service-related industries is advantageous.
Good communication and interpersonal skills.
Customer-oriented, responsible and able to multitask.
Proficient in computer applications and appointment booking systems.
Able to work independently and collaboratively in a fast-paced environment.
Able to work weekends according to the assigned roster.
Working Hours:
Monday to Saturday: Within 10am – 8pm
Sunday: Within 10am – 7pm
Salary & Benefits
Gross monthly salary: $2,800 – $3,500, depending on relevant experience.
Monthly allowances and performance-based incentives, subject to company policy.
5-day workweek on a rotating roster.
Interested? Apply now!
WhatsApp: +************* 6223
*************
Only shortlisted candidates will be notified.
Willie Goh | EA Reg No. R2197853
Swift Search Global Pte Ltd | EA No. 18C9495
Assist in supervising daily call centre operations and supporting a team of customer service staff.
Handle incoming calls, WhatsApp messages, emails and online customer enquiries professionally.
Manage appointment bookings, cancellations and rescheduling accurately.
Attend to customer enquiries regarding treatments, services and ongoing promotions.
Follow up on customer feedback, concerns and complaints to ensure timely resolution.
Support appointment conversions and customer engagement to achieve business targets.
Maintain accurate customer records and perform general administrative duties.
Guide and coach team members to maintain service standards and operational efficiency.
Coordinate with outlet teams to ensure smooth appointment arrangements.
Perform other duties as assigned to support daily operations.
Job Requirements
Minimum 2 years of experience in customer service, call centre operations or related roles.
Previous team-leading or supervisory experience will be an advantage.
Experience in beauty, wellness, aesthetics, healthcare or service-related industries is advantageous.
Good communication and interpersonal skills.
Customer-oriented, responsible and able to multitask.
Proficient in computer applications and appointment booking systems.
Able to work independently and collaboratively in a fast-paced environment.
Able to work weekends according to the assigned roster.
Working Hours:
Monday to Saturday: Within 10am – 8pm
Sunday: Within 10am – 7pm
Salary & Benefits
Gross monthly salary: $2,800 – $3,500, depending on relevant experience.
Monthly allowances and performance-based incentives, subject to company policy.
5-day workweek on a rotating roster.
Interested? Apply now!
WhatsApp: +************* 6223
*************
Only shortlisted candidates will be notified.
Willie Goh | EA Reg No. R2197853
Swift Search Global Pte Ltd | EA No. 18C9495
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