- Clementi West Region (Singapore) Singapore
全职 Service Engineer 工作, 薪水 up to SGD 5,000, SHIMADZU SINGAPORE PTE LTD West Region (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
The Role
The talented individual in this position is responsible for providing excellent technical support to our clients who have associated Shimadzu with good quality. The range of technical support includes installations, preventive maintenance, relocation, trouble shooting and resolving product performance problems. He/she supports customers in Singapore.
The Responsibilities
Support the sales team in managing projects that require customer visits and site inspections.
Support sales by responding to customers’ queries.
Provide customers with technical support (via phone, email and/ or onsite) for installations and product maintenance and basic operation training.
Support customers in troubleshooting and resolving product performance problems (via phone, email and/ or onsite) highlighted by customers.
Prepare technical documentation (including official memos and SOPs) on installation, maintenance, troubleshooting and repair for customers.
Provide technical expertise to sales team during product seminars and exhibitions.
Ensure accurate documentation and reporting of repairs and product failures.
Follow-up with warranty claim submissions.
The Requirements
Degree/diploma in Electronics/Electrical/Chemical Engineering or equivalent.
At least 3 years of relevant field service experience.
Experiences in servicing Gas Chromatography instruments will be an advantage.
The Competencies
Passion for personal development
Basic service sales
Good presentation skills
Excellent customer relations skills
Good problem-solving skills
Good technical troubleshooting skills
We regret that only shortlisted candidates will be contacted.
The talented individual in this position is responsible for providing excellent technical support to our clients who have associated Shimadzu with good quality. The range of technical support includes installations, preventive maintenance, relocation, trouble shooting and resolving product performance problems. He/she supports customers in Singapore.
The Responsibilities
Support the sales team in managing projects that require customer visits and site inspections.
Support sales by responding to customers’ queries.
Provide customers with technical support (via phone, email and/ or onsite) for installations and product maintenance and basic operation training.
Support customers in troubleshooting and resolving product performance problems (via phone, email and/ or onsite) highlighted by customers.
Prepare technical documentation (including official memos and SOPs) on installation, maintenance, troubleshooting and repair for customers.
Provide technical expertise to sales team during product seminars and exhibitions.
Ensure accurate documentation and reporting of repairs and product failures.
Follow-up with warranty claim submissions.
The Requirements
Degree/diploma in Electronics/Electrical/Chemical Engineering or equivalent.
At least 3 years of relevant field service experience.
Experiences in servicing Gas Chromatography instruments will be an advantage.
The Competencies
Passion for personal development
Basic service sales
Good presentation skills
Excellent customer relations skills
Good problem-solving skills
Good technical troubleshooting skills
We regret that only shortlisted candidates will be contacted.
重要安全守则
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