全职 NGO - Operations Support Associate 工作, 薪水, PayNet (Payments Network Malaysia) Federal Territory 公司招聘中

NGO - Operations Support Associate

KL City, Federal Territory

保存

工作地点

Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Why Nexus Global Operator / Why Now

Join Nexus Global Operator at a time when resilient, well-governed operations are increasingly critical to Malaysia’s payments ecosystem
Help strengthen the operational foundations that keep services stable, participants supported, and issues moving towards closure
Shape disciplined ways of working as operational processes, service management practices, and IPSO onboarding activities continue to evolve
Build the visibility and operational evidence leaders need to make timely, informed decisions
Play a hands-on role in turning operational standards into consistent execution across teams and stakeholders

TL;DR

Own the operational follow-through that keeps Business Operations organised, visible, and moving
Drive action tracking, issue closure, service reporting, and operational coordination across day-to-day run activities
Coordinate IPSO onboarding activities, dependencies, documentation, and stakeholder actions from planning through completion
Build reliable dashboards, trackers, procedures, meeting records, and audit evidence that teams can act on
Bring discipline and judgment to incident, problem, change, and service management processes
Succeed through strong execution, attention to detail, stakeholder communication, and relentless follow-through

Why This Role Matters

Your execution helps protect service stability by ensuring operational issues, actions, and dependencies do not fall through the cracks
Your reporting gives stakeholders clear visibility into operational performance, risks, service targets, and outstanding actions
Your coordination helps IPSO participants navigate onboarding with clear requirements, documentation, dependencies, and next steps
Your documentation strengthens operational resilience by keeping procedures, runbooks, records, and evidence current and usable
Your judgment helps teams distinguish routine follow-up from issues that require escalation or closer management attention

What You Will Actually Do

Own day-to-day operational tracking, driving issues and actions towards clear owners, decisions, and closure
Drive service management coordination across incidents, problems, changes, KPIs, service targets, and operational reporting
Coordinate IPSO onboarding execution, keeping documentation, meetings, deliverables, dependencies, and participant records on track
Build and maintain operational dashboards, monthly operations packs, action trackers, procedures, runbooks, and service reports
Keep operational records and evidence audit-ready by driving completeness, accuracy, traceability, and document discipline
Lead the coordination rhythm around operational meetings, governance updates, action logs, and executive reporting inputs

Examples of This Role in Practice

A service incident creates multiple follow-up actions: you establish clear ownership, track dependencies, surface overdue actions, and drive them through closure
An IPSO participant enters onboarding: you coordinate the working rhythm, maintain the required documentation, track dependencies, and flag blockers before they affect readiness
A service KPI moves outside its expected target: you validate the underlying information, highlight the exception, and ensure the right stakeholders have what they need to act
An audit evidence request arrives: you assemble complete, traceable records and identify gaps early rather than relying on last-minute document searches
A recurring operational issue emerges: you connect the incident history, action tracker, and process documentation so the team can move from repeated follow-up towards sustainable resolution
Leadership needs the monthly operations view: you turn operational data, service performance, issues, risks, and actions into a concise pack that supports decisions

What Will Help You Succeed

3–7 years of experience in operations, service management, IT operations, payments, banking, or another structured operational environment
Strong operational discipline, with the ability to manage multiple actions, dependencies, records, and deadlines without losing sight of the outcome
Proven strength in documentation, reporting, dashboards, trackers, operational procedures, and management information
Working knowledge of ITIL practices, particularly incident, problem, and change management, is valuable
Strong stakeholder communication and coordination skills, including the confidence to challenge unclear ownership and follow through on commitments
High attention to detail combined with practical judgment: knowing what needs immediate escalation, what needs deeper investigation, and what simply needs disciplined execution

重要安全守则

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