全职 Customer Focus Executive (Air Freight - Logistics) 工作, 薪水 up to SGD 3,000, REERACOEN SINGAPORE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Customer Focus Executive (Air Freight & Logistics) (Ref: ID 36890)
Location: East, Singapore
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【Responsibilities】

Customer Service & Relationship Management

• Serve as the main point of contact between customers and the Operations team.
• Manage customer enquiries, complaints, shipment updates and service-related requests professionally.
• Provide accurate and timely information on shipments, rates, services and operational matters.
• Build and maintain strong customer relationships through proactive and personalized support.
• Maintain accurate and up-to-date customer information in FMS and CRM.
• Manage job creation in ERP and booking modules, including vendor instructions.

Shipment & Operations Management

• Coordinate with Operations, Sales, Airlines, Agents, Warehouse, Vendors and inter-company teams to ensure smooth shipment execution.
• Monitor shipment progress and proactively identify and address delays, discrepancies and operational issues.
• Coordinate with relevant stakeholders to resolve shipment issues and minimize service disruptions.
• Keep customers informed throughout the shipment lifecycle and manage expectations during operational disruptions.

Issue Resolution & Continuous Improvement

• Investigate and resolve customer complaints and complex operational issues.
• Work cross-functionally to identify root causes and drive appropriate resolutions.
• Recommend corrective and preventive actions to reduce recurring customer and operational issues.
• Take ownership of escalated customer issues through to resolution.

Communication & Customer Engagement

• Maintain effective communication with customers, internal teams and external partners.
• Provide regular and proactive shipment and service updates.
• Gather customer feedback and support customer review / QBR activities.
• Identify customer needs and service gaps and work with relevant teams to address them.

Reporting, Analysis & SOP

• Track and analyze customer feedback, service issues and customer satisfaction.
• Identify trends, service gaps and opportunities for operational improvement.
• Assist the HOD in developing, reviewing, and maintaining SOPs and work processes.
• Prepare reports, analysis and operational updates as required.

Billing, Vendor & Compliance Support

• Liaise with customers regarding payment matters, particularly COD shipments.
• Provide secondary support for invoicing activities.
• Assist with vendor cost verification and related documentation.
• Support sub-cert and permit declaration processes.

Customs, Permits & Compliance

• Assist the HOD with customs-related queries and ensure timely responses to Singapore Customs.
• Support permit management and declaration activities.
• Ensure compliance with relevant customs clearance procedures, security protocols, company requirements, and applicable industry standards.
• Support accurate documentation and recordkeeping for compliance purposes.

Management & Operational Support

• Support the Freight Manager / HOD in customer service, operational, and process improvement initiatives.
• Provide support on escalated customer or operational matters.
• Perform other ad-hoc duties and responsibilities as assigned by the Freight Manager / HOD.

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【Working hours】

Weekdays Shift

1. AM SHIFT – 0830hrs to 1800hrs
2. MID SHIFT - 1200hrs to 2000hrs
3. PM SHIFT – 1400hrs to 2200hrs (with $20 shift allowance)

Weekend Shift (One weekend per month)

• Fully WFH (unless otherwise stated) + Allowance

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【What you will receive】

• Variable Bonus (Depends on Company and Individual performance)
• Annual Leave: 15 days
• Medical Leave
• Birthday Leave
• Family Care Leave
• Medical Insurance
• Dental Benefits
• Shift Allowance

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【Requirements & Preferences】

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related discipline.
• Minimum 5 years of customer service experience (handling freight documentation and customs regulations) within the freight forwarding or airfreight sector
• Excellent communication, coordination, and customer service skills in English
• Comfortable working in SME settings and a self-starter and independent, with minimal guidance or supervision needed
• Experience with ERP, FMS, CRM, or freight management systems
• Comfortable working on rotating shifts (AM, MID or PM shift) and weekends (weekend duties are WFH, with applicable shift and weekend allowances)
• Able to start work within 1 month

(Advantageous)

• Experience in permit declarations or other related certifications

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Registration No.: R1659635 (Nur Haida Sakina)
Recruitment License : 12C5051

We regret that only shortlisted candidates will be notified.