全职 Guest Experience Executive 工作, 薪水, Outliers Solutions LLP Federal Territory 公司招聘中 - Ricebowl

Company Description Outliers Solutions LLP manages and grows Airbnb and short-term rental units in Kuala Lumpur, focusing on delivering outstanding guest experiences. The company has expanded from a few units to over 100, and continues to grow each week. Outliers Solutions LLP helps property owners maximize earnings with minimal involvement, offering end-to-end management services. Team members join a fast-growing, operations-focused environment where hospitality, reliability, and attention to detail are highly valued.
Role Description The Guest Experience Executive is a full-time, on-site role based in Kuala Lumpur City. This role involves welcoming and supporting guests throughout their stay, including managing check-ins and check-outs, responding promptly to guest inquiries, and resolving issues with professionalism and empathy. The Guest Experience Executive will coordinate with cleaning and maintenance teams, ensure units are guest-ready, and help maintain accurate booking and guest information. The role also includes monitoring guest feedback, identifying areas for improvement, and contributing ideas to enhance overall guest satisfaction and operational efficiency.
Qualifications

• Strong guest service and hospitality skills, with the ability to handle inquiries, complaints, and special requests calmly and professionally.
• Solid communication and interpersonal skills, including clear spoken and written English; proficiency in additional languages is an advantage.
• Organizational and time-management skills to coordinate multiple bookings, check-ins, and housekeeping or maintenance schedules.
• Basic proficiency with digital tools such as property management systems, messaging apps, and spreadsheets; familiarity with Airbnb or short-term rental platforms is a plus.
• Problem-solving mindset, attention to detail, and reliability in following standard operating procedures and documentation.
• Ability to work on-site in Kuala Lumpur City, including weekends or shifts as required by guest arrival and departure patterns.
• Prior experience in hospitality, customer support, or property management is preferred but not mandatory.
• Relevant diploma or degree in hospitality, business, or a related field is beneficial; equivalent practical experience is also valued.