全职 Information Technology Application Specialist 工作, 薪水, Xionex Federal Territory 公司招聘中 - Ricebowl

Company Description Xionex helps banks, insurers, and enterprises modernize operations and unlock new efficiency opportunities through governed AI and specialized vertical AI agents. The company combines deep domain expertise with a high‑performance global service‑delivery model to reduce costs, streamline back‑office processes, and improve quality. Xionex focuses on building scalable, reliable solutions that integrate with complex enterprise environments. Team members collaborate across regions and disciplines to deliver measurable operational improvements for clients.

Role Description The Information Technology Application Specialist is a full-time hybrid role based in Greater Kuala Lumpur, with flexibility for partial work from home. This role focuses on providing application and technical support for enterprise systems, including incident resolution, root cause analysis, and coordination with internal and external stakeholders. The specialist configures and maintains applications, assists in system upgrades and deployments, and supports testing activities to ensure stable and secure operations. Daily responsibilities include monitoring application performance, documenting issues and solutions, optimizing business processes in collaboration with functional teams, and contributing to continuous improvement initiatives. The role also involves creating user guides, delivering end‑user training, and ensuring adherence to organizational standards and compliance requirements.

Qualifications

• Strong Analytical Skills with the ability to diagnose issues, interpret data, and propose practical solutions.
• Hands-on Application Support experience, including configuration, maintenance, and troubleshooting of business applications.
• Solid Information Technology foundation, including familiarity with enterprise systems, databases, networks, and security principles.
• Proven Technical Support capabilities, such as incident management, ticket handling, and coordination with vendors and internal teams.
• Understanding of Business Process design and optimization, with experience mapping workflows and improving operational efficiency.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Experience in banking, insurance, or enterprise back‑office environments is an advantage.
• Strong communication skills, ability to work in cross‑functional teams, and comfort in a hybrid work setting.
• Familiarity with ITIL practices, service management tools, and basic project coordination is beneficial.