全职 GUEST SERVICE CAPTAIN (F-B) 工作, 薪水 up to MYR 2,500, The Pearl Kuala Lumpur Federal Territory 公司招聘中 - Ricebowl

Job description

DUTIES & RESPONSIBILITIES

• To be responsible for the suggestion of menu items be it food or beverage.
• To take every opportunity to upsell on all menu items.
• To take each guests food / beverage orders and to repeat the order accordingly to avoid any confusion.
• To enter such orders into the P.O.S.system as per the training standard so that each order has the correct table number and position number.
• To instruct the Waiter/Waitress to lay the correct flatware as per each guests order.
• To ensure table is set with the correct covers.
• To follow up that the service staff serve the appropriate dishes/drinks accordingly.
• To ensure that service stations are kept clean, organized and re-stocked throughout the meal period.
• To review each guest check in his station before presenting it to the guest upon request.
• To present, open and serve wine as per standard. To take notice when bottle is
• almost empty so as to offer the guests the option of ordering another bottle.
• To answer the telephone and take reservations as per the hotel standard.
• To assign table duties to Waiter/Waitress or casual workers.
• To set V.I.P and supervise accordingly.
• To ensure that all table flowers in his/her section is up to acceptable standard
• and replace as needed.
• To maintain guest relations.
• To ensure total guest satisfaction.
• To LISTEN to guest complaints and handle immediately either on his/her own,
• or by seeking the Outlet Manager or the Assistant Outlet Manager.
• To be in-charge of a section or a number of tables as scheduled.
• To maintain team cooperation.
• To perform other duties a may be assigned.
• To follow-up the restaurant checklist daily.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Additional leave
• Gym membership
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person