Entra ID Customer Engineer
Role type
As a Customer Engineer, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state.
Relevant MIP/VBD Titles
- On-Demand Assessment – Entra ID
- WorkshopPLUS - Microsoft Azure: Hybrid Identity
- WorkshopPLUS - Microsoft Entra: Identity Fundamentals
- Activate Azure with Multi-Factor Authentication and Conditional Access
- Onboarding Accelerator - Migrate Single Sign-On Applications to Entra
- Onboarding Accelerator - Azure Active Directory: Features Deployment
- Onboarding Accelerator - Entra Permissions Management
- WorkshopPLUS - Microsoft 365 Security and Compliance Technical Update Briefing
Skills Required
This role requires deep knowledge (300 – 400 level) in the following technology areas:
- Entra ID, Role Base Access Control (RBAC), Account Management
- User Accounts, Service Principals
- Group Management, Entra ID Enterprise Application Management
- Authentication Models
- Cloud Auth (PTA/PHS)
- Federation, Protocols, OAuth, SAML, ODIC
- Kerberos, FIDO2 \ Passkeys
- Device Management, Hybrid Join, AADJ
- Account Synchronization, Entra ID Connect, Entra Cloud Sync, Azure P1/P2 Features, Conditional Access, MFA, Risk based policies, Reporting, Troubleshooting, Self-service Password Reset (SSPR)
- Entra Password Protection, Policy configuration, Integration with Active Directory
- Entra ID Governance, Privileged Identity Management, Periodic Reviews
- Self-Service Access Reviews, Compliance audits
- Entra ID Protection, Management
- Microsoft Graph API foundational knowledge
Optional Skills
- ADFS
- Active Directory Certification Services
- Azure services
- Azure Monitor
- Azure Sentinel
- Defender for Endpoint
- Relevant Certifications
- Microsoft Certified: Identity and Access Administrator Associate or equivalent
- Microsoft Certified: Cybersecurity Architect Expert or equivalent
- Microsoft Certified Trainer or equivalent
- Certified Information Systems Security Practitioner (CISSP) or equivalent