全职 Healthcare Service Associate (Contact Centre - Woodlands South and MacPherson) 工作, 薪水 up to SGD 3,250, RMA Contracts Pte Ltd 公司招聘中 - Ricebowl

Job Responsibilities

Handle customer enquiries via phone, email, live chat, and messaging platforms

Provide accurate information and support for general patient-related enquiries

Handle and follow up on customer feedback professionally

Liaise with internal departments to support enquiry resolution and service requests

Ensure accurate data entry into CRM systems and maintain proper records

Follow SOPs, operational procedures, and escalation protocols (including emergency or priority cases)

Handle emergency activation and follow established emergency communication protocols

Participate in training, assessments, and audits as required

Maintain service quality standards in line with organisational requirements

Details

5-day work week (Mon-Sun)

Shift-based roster AM: 7:30 AM – 5:00 PM ; MID: 11:30 AM – 9:00 PM

Salary: Up to $3250

Annual bonus

Work Location: Woodlands South (may be deployed to MacPherson from April 2027)

Employment Type: Full-time contract (yearly renewable)

Requirements

Customer service-oriented with good communication and interpersonal skills

Proficient in Microsoft Office applications (Excel, Word, Outlook)

Able to work in a fast-paced environment

Able to work independently and as part of a team

Detail-oriented with accurate data entry skills

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and

e2i’s PDPA

."

RMA Contracts is a professional Business Process Outsourcing (BPO) service provider that is dedicated to delivering a spectrum of innovative BPO services using cutting-edge technology for business success.

As a one-stop integrated BPO partner, RMA Contracts is focus-driven on providing adept business solutions to streamline core business practices in today's challenging business environment in the areas of HR Consultancy, Recruitment and Manpower Outsourcing, Digitisation and Transaction Processing, Customer Relations and Managed Services.