全职 Customer Service Cum Admin 工作, 薪水 up to MYR 4,000, KLC POSTNATAL CARE Selangor 公司招聘中 - Ricebowl

Check-In Procedures: Welcome mothers and families upon arrival, handle check-in processes, and provide an orientation of the center’s facilities and services.

Check-Out Procedures: Manage check-out processes, ensuring all necessary paperwork is completed, and gather feedback on the experience.

Schedule Coordination: Arrange schedules for care services, meals, and any special activities or events.

Inventory Management: Monitor and manage inventory levels of essential supplies, including medical supplies, toiletries, and other amenities.

Facility Maintenance Coordination: Report and coordinate with maintenance staff for any facility-related issues to ensure a safe and comfortable environment.

Administrative Support:
- Assist the management team with administrative tasks, such as data entry, maintaining client records, and preparing reports.
- Assist with preparing documents, forms, invoices, receipts, and other administrative work.
- Coordinate appointments, tours, consultations, and visits to the centre.
- Maintain updated customer databases and follow up on outstanding enquiries.

Policy Implementation: Assist in implementing and communicating center policies and procedures to staff and clients.

Staff Coordination: Assist in coordinating the schedules of other staff members and communicating any changes or updates.

Client Relations: Act as the primary point of contact for mothers and families, addressing any inquiries, requests, or concerns.

Complaint Handling: Manage and resolve complaints, escalating issues to the appropriate department or management when necessary.

Service Customization: Assist in customizing services to meet the specific needs of mothers and families, ensuring a personalized experience.

Facility Inspection: Regularly inspect the facility to ensure cleanliness and order, reporting any issues to the maintenance team.

Equipment Maintenance: Ensure all equipment used by clients and staff is in good working condition, coordinating repairs as needed.