全职 F-B Operation Manager 工作, 薪水 up to MYR 7,000, Pullman Kuching Sarawak 公司招聘中 - Ricebowl

The F&B Operations Manager is responsible for overseeing the daily operations of the hotel’s Food & Beverage outlets, ensuring smooth and efficient service delivery, high guest satisfaction, quality standards, and achievement of departmental financial targets. The role focuses on restaurant and outlet operations, team management, service excellence, cost control, and overall operational efficiency.

Key Responsibilities

• Oversee the day-to-day operations of all assigned Food & Beverage outlets, ensuring smooth and efficient service delivery.
• Ensure consistent compliance with hotel standards, brand standards, operating procedures, and service quality requirements.
• Monitor guest satisfaction and handle guest feedback, complaints, and service recovery in a professional manner.
• Lead, motivate, coach, and develop the F&B team to achieve high standards of service and operational performance.
• Plan and manage manpower deployment, duty rosters, attendance, and staffing requirements according to business levels.
• Conduct daily briefings and ensure effective communication of operational updates, promotions, and service standards to the team.
• Work closely with the Executive Chef and kitchen team to ensure smooth coordination between kitchen and restaurant operations.
• Monitor food and beverage quality, presentation, service standards, cleanliness, and overall outlet conditions.
• Ensure all outlets maintain high standards of hygiene, sanitation, health and safety, and food safety.
• Monitor departmental revenue, operating costs, labour costs, and expenses to achieve financial targets and maximize profitability.
• Assist in preparing and monitoring the F&B budget, forecasts, and departmental business plans.
• Monitor food and beverage inventory, wastage, breakage, and stock control to minimize losses and improve cost efficiency.
• Develop and implement initiatives to increase outlet revenue, average spending, guest engagement, and profitability.
• Conduct regular operational inspections and ensure corrective actions are followed through promptly.
• Ensure proper implementation of outlet promotions, menus, special offers, and F&B initiatives.
• Work closely with other hotel departments to ensure a seamless guest experience and effective coordination of outlet operations.
• Monitor the performance and productivity of outlet supervisors and team members, providing coaching and feedback where required.
• Identify training needs and support the implementation of training and development programmes for the F&B team.
• Ensure proper handling of cash, billing, discounts, complimentary items, voids, and other financial procedures.
• Review daily operational and financial reports and take appropriate action to address areas of concern.
• Ensure F&B equipment, facilities, and outlet areas are properly maintained and report maintenance requirements promptly.
• Maintain a positive and professional working environment within the department.
• Support the F&B Director/Director of F&B in achieving departmental goals, business strategies, and operational objectives.
• Perform any other duties and responsibilities as assigned by the Management.

Key Performance Areas

• F&B outlet revenue and profitability
• Guest satisfaction and service quality
• Food and beverage cost control
• Labour productivity and manpower efficiency
• Outlet operational efficiency
• Hygiene, safety, and brand compliance
• Team performance, engagement, and development
• Achievement of departmental targets

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person