全职 Subject Matter Expert (Support-Ops) 工作, 薪水, HCLTech Hong Kong Island, Hong Kong 公司招聘中 - Ricebowl

Job Summary

Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.

Key Responsibilities

Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.

Skill Requirements

Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.