全职 Delivery Manager - Gcc (Marketing and Technology) 工作, 薪水, WESTERN GHATS SOLUTIONS AND SERVICES Federal Territory 公司招聘中 - Ricebowl

**WE ARE HIRING | MARKET DELIVERY LEAD – TECHNOLOGY CAPABILITY EXPANSION**

Location:** Malaysia
Open Positions:** 2
Industry: Technology / Global Capability Centre (GCC)
**Experience:** 8+ Years

We are looking for experienced Market Delivery Leads to drive technology capability expansion, transition management, and offshore delivery initiatives across multiple markets in Asia and Africa.

This role offers an opportunity to work closely with senior technology leaders, lead cross-border technology transitions, and expand the capabilities of a global delivery centre.

### Key Responsibilities
Own end-to-end relationships with market-level technology leadership and senior stakeholders.

Lead discovery and assessment of existing technology operations, including permanent staff, contractors, and vendor-delivered services.

Develop and maintain scope registers covering roles, capabilities, costs, and delivery risks.

Partner with Finance teams to establish cost baselines, validate commercial assumptions, and build business cases for technology transitions.

Identify capability gaps and develop strategies to expand services through the Global Capability Centre (GCC).

Plan and manage technology transitions, including knowledge transfer, shadowing, dual running, and cutover.

Assess operational risks and ensure service continuity, particularly for live production support environments.

Coordinate with local HR, technology teams, and delivery centres to ensure smooth transitions and effective change management.

### Required Experience & Skills
️ 8+ years of experience in technology delivery, transition management, or IT operations.

️ Hands-on experience transitioning technology services into a centralised, offshore, or shared services delivery model.

️ Strong understanding of knowledge transfer, dual running, migration planning, and cutover activities.

️ Experience working within or establishing a Global Capability Centre (GCC), Global Business Services (GBS), or Shared Services environment.

️ Strong commercial acumen, including cost baselining, vendor spend analysis, and financial business case development.

️ Experience managing stakeholders across multiple countries with varying regulatory requirements and operational maturity.

️ Proven ability to influence senior stakeholders, manage resistance to change, and build consensus.

️ Strong analytical and problem-solving skills, with the ability to work effectively with incomplete information.

### Ideal Candidate Profile
We are looking for a relationship-driven professional who can combine technology delivery expertise, commercial understanding, and stakeholder management to deliver successful cross-border transitions.

The ideal candidate will be comfortable challenging proposed timelines, identifying operational risks, and ensuring that services transition only when the receiving team is ready.