全职 Operation Lead 工作, 薪水 up to MYR 6,000, Cognicore Outsourcing Service Federal Territory 公司招聘中 - Ricebowl

Role Overview

We are seeking an experienced and results-driven Operation Manager to oversee day-to-day operations, drive process efficiency, and ensure organizational goals are met with the highest standards of integrity and accuracy. This role is ideal for a proactive leader who thrives in a fast-paced environment, can make sound judgment calls under pressure, and is comfortable working with data to guide decisions.

Key Responsibilities

• Lead Team: Coordinate daily workflows, track staff performance, and resolve issues to keep operations running smoothly.
• Training & Leadership Development: Train new and existing staff, and groom high performers into Team Leaders to build a more independent team.
• Case Review & Risk Judgment: Maintain strong command of the company’s review procedures, including transactions, user activity, and flagged or suspicious cases; independently handle complex cases and guide staff on unclear ones.
• Quality Control: Monitor review accuracy, turnaround speed, and pending cases; catch missed checks or errors early and reduce mistakes through training, while handling sensitive information with discretion.
• Operation & Communication: Act as the main bridge between the local team and Management; consolidate issues, report team status, and present operational updates so staff don’t need to escalate routine matters directly.
• Process & SOP Improvement: Review workflows to spot bottlenecks and optimize SOPs, training, and escalation processes; ensure compliance and consistent standards across staff.
• Data & Performance Analysis: No advanced skills required initially, but should have a solid data mindset; progressively take part in business, customer, and team performance analysis as the team stabilizes.

Requirements & Qualifications

• Ownership & Leadership – Takes accountability for outcomes and holds self and team responsible; able to guide, motivate, and manage a team toward shared goals
• At least 2 years of experience in payment operations, banking operations, fintech, fund operations, or a related back-office environment
• Problem Solving & Risk Judgment – Identifies root causes and implements practical, timely solutions; spots inconsistencies and assesses risk accurately before issues arise
• Data & Technology Proficiency – Comfortable interpreting data to support operational decisions, with skill in relevant business/operations software and digital tools
• Confidentiality & Trustworthiness – Handles sensitive information with discretion and integrity
• Experience & Communication – Proven experience in an operations management or similar leadership role, with strong analytical, organizational, and interpersonal/communication skills
• Education – Bachelor's degree in Business Administration, Management, or a related field (preferred)

Pay: RM5,000.00 - RM6,000.00 per month

Application Question(s):

• What's your current monthly Salary?
• What's your expected Monthly Salary?
• When are you available to start?
• Are you legally authorized to work in this country (Malaysia)?

Experience:

• Operations management: 2 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person