全职 Support Consultant 工作, 薪水, Aspert Innovations Federal Territory 公司招聘中 - Ricebowl

Company Description Aspert Innovations Sdn Bhd is a Malaysia-based technology and consulting company that helps businesses scale sustainably across the Asia-Pacific region. Since 2011, the company has delivered practical, repeatable enterprise solutions focused on SAP platforms, Infor ERP supoort, barcode automation, intercompany operations, e-commerce integration, and e-invoicing. Aspert Innovations provides full lifecycle SAP S/4HANA support and cross-platform development using Python, .NET, Java, and RPG/AS400. The team works with modern tools such as Jira, Confluence, GitHub, and DevOps to ensure quality, collaboration, and agility. Guided by the philosophy “Rise Together. Build Tomorrow.”, the company invests in both client success and talent development.

Role Description The Support Consultant role is a full-time, on-site position based in custimer located in TTDI. Kuala Lumpur. The Support Consultant will provide day-to-day application and technical support to customers, including troubleshooting issues, resolving incidents, and escalating complex problems to relevant teams. This role involves analyzing business processes, understanding client requirements, and offering consultative guidance to improve system usage and performance. The Support Consultant will manage support tickets, document solutions and best practices, and contribute to continuous improvement of support workflows. Collaboration with implementation, development, and project teams is expected to ensure high customer satisfaction and smooth post-go-live operations.

• Candidates should possess strong Analytical Skills to diagnose issues, interpret data, and propose effective solutions.
• Candidates should possess Customer Support and Customer Satisfaction skills to manage inquiries, communicate clearly, and maintain positive client relationships.
• Candidates should possess Technical Support skills to handle application, configuration, and system-related problems in enterprise environments.
• Candidates should possess Consulting skills to understand business needs, recommend improvements, and guide clients in using solutions effectively.
• Relevant experience with SAP solutions or similar ERP systems is highly beneficial.
• Strong spoken and written communication skills in English; additional regional languages are an advantage.
• Ability to work collaboratively with cross-functional teams and manage multiple cases or tasks efficiently.
• Diploma or degree in Information Technology, Computer Science, Business Information Systems, or a related field is preferred.
• Fresh graduate are encourage to apply

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