jobs in Hoya Vision Care

全职 Customer Service Representative 工作, 薪水, Hoya Vision Care Federal Territory 公司招聘中 - Ricebowl

Customer Service Representative

Hoya Vision Care

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Major Responsibilities

  • Order Management: Process and manage export orders from receipt through to shipment & collection.
  • Documentation: Prepare and verify shipping documents, such as invoices, packing lists, and certificates of origin, ensuring accuracy and compliance with international regulations.
  • Customer Support: Address customer inquiries and resolve issues related to export orders, providing timely and accurate information.
  • Coordination: Work closely with logistics, warehouse production teams and finance to ensure timely and accurate order fulfillment.
  • Accounts Receivable Collection: Monitor and manage accounts receivable, ensuring timely collection of payments and resolving any discrepancies.
  • Compliance: Ensure all export activities comply with international trade regulations and company policies.
  • Communication: Maintain regular communication with sales representatives, customers, freight forwarders, and customs brokers to facilitate smooth export processes.
  • Reporting: Prepare and submit regular reports on export activities and performance metrics.
  • Sustainability: Promote and implement sustainable practices, ensuring adherence to environmental regulations and company sustainability goals.

Key Competencies

  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Attention to Detail: Thorough in completing tasks and able to notice discrepancies in documentation.
  • Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Team Collaboration: Works well within a team and fosters a cooperative and inclusive work environment.
  • Time Management: Efficiently manages time and resources to ensure deadlines are met.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

Qualifications

  • Education: Bachelor’s degree in International Business, Logistics, or a related field preferred.
  • Experience: In customer service, export logistics, or a related field preferred.
  • Languages: Bi-lingual in English and Mandarin is a must. Other languages are optional.
  • Strong understanding of export documentation and procedures.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite, specifically Excel and Word.
  • Ability to multitask and manage time effectively.
  • Strong problem-solving skills and attention to detail.

Mobility

Less than 10% of work

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