全职 Patient Service Associate, Financial Counselling (Admission Office) 工作, 薪水, Tan Tock Seng Hospital 公司招聘中 - Ricebowl

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health , is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines .

Overview

As a Financial Counselling Patient Service Associate in the Admission Office, you will support patients and their families by providing financial counselling, explaining healthcare financing and payment options, and facilitating a smooth admission process. As a key touchpoint in the patient journey, you will play an important role in delivering a seamless, supportive and positive patient experience.

Responsibilities

• Perform patient registration, deposit collection, and provide financial counselling services to patients and their families so as to empower them to make informed healthcare financing decisions.
• Provide financial counselling to patients and next-of-kin at the assigned unit (Admission Office) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
• Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
• Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
• Liaise and coordinate with relevant stakeholders, including the Business Office, Emergency Department, inpatient wards and Medical Social Workers, on admission and healthcare financing matters.
• Perform administrative duties related to patient admissions and support other operational or administrative matters as assigned.
• Demonstrate care, empathy and professionalism in all interactions, contributing to a positive patient and family experience.
  
  

Requirements

• Diploma, NITEC/Higher NITEC in any discipline, GCE 'A'/'O'/'N' Level.
• Prior experience in customer service, frontline operations or a service-related role would be advantageous.
• Good interpersonal and communication skills, with a service-oriented and empathetic approach when interacting with patients and their families.
• Proficient in Microsoft Office and comfortable using basic computer applications.
• Able to work effectively in a fast-paced and dynamic environment, manage multiple tasks simultaneously and respond appropriately to changing operational needs.
• Meticulous and able to handle financial and administrative information accurately.
  
  

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