全职 Customer service officer 工作, 薪水 up to SGD 3,700, VWR SINGAPORE PTE. LTD. 公司招聘中 - Ricebowl

MAJOR JOB DUTIES AND RESPONSIBILITIES

Monitor Daily operation of CS team and solve trouble

Train and support junior CSR to work in a productive/ lean/ efficient way

Support to set up SOP to meet the spirit of SPEED and ACCURACY

Check the material validity and price effectiveness in SAP

Generate quotes upon Accounts Managers’ or customers’ requests in SAP

Enter valid orders to initiate product shipment

Working with supply chain to make sure goods arrival to meet customer’s required delivery date

Contact with customer to make sure the valid certificates for chemical goods or DGs

Manage orders to ensure complete and on time delivery

Create on time invoices upon delivery or completion of installation

Manage returned and defective products to Logistic Centers and provide credits to customers

Contribute to continuous quality improvements to ensure business compliance

Take ownership of customers’ issues and resolutions

Ensures highest level of customer satisfaction(internal and external)

QUALIFICATIONS (Education/Training, Experience and Certifications)

Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus

International trade / logistics major or related experiences will be a plus

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

Good interpersonal and communication skills

Ability to work successfully in a team environment

Good customer service, analytical and problem-solving skills

Knowledge of SAP and Microsoft Office applications

Self-motivated and demonstrates initiative and result oriented

Must be able to communicate in Mandarin & English (Verbal and Written)

Avantor, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.