- Singapore Singapore
全职 Member Relations Executive 工作, 薪水 up to SGD 3,000, SAF Warrant Officers And Specialists Club, The 公司招聘中 - Ricebowl
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About the role
The Member Relations Officer Executive leads the Member Relations team and ensures efficient operations at the reception office. This role includes managing chalet and bungalow bookings, overseeing membership applications, and ensuring accurate financial transactions. The executive also promotes club events and facilities, handles customer feedback, and coordinates with other departments for seamless service delivery.
Key responsibilities
Lead and guide Member Relations Officers (MROs) in delivering exceptional customer service
Conduct on-the-job training, performance appraisals, and uphold employee conduct
Plan the duty roster and recommend training for team development
Build strong relationships with other departments (e.g., Security, M&E, Housekeeping) and service providers to support seamless operations
Oversee and manage chalet and bungalow bookings, including guest check-ins/check-outs, while ensuring adherence to club policies
Oversee and manage membership applications and verify member details in the database
Oversee and manage financial transactions (cash, NETS, PayNow, credit cards) and ensure accurate daily closing procedures
Monitor and maintain inventory for chalet and bungalow replacements, sourcing cost-effective solutions
Handle customer complaints with service recovery plans and ensure closure of cases
Promote the club's chalet, bungalow facilities, and events to increase participation and utilisation rates
Collaborate with the Events team to facilitate bookings and payments for club activities.
Oversee and manage the “NCO Club” heritage gallery, ensuring upkeep and reporting issues.
Provide suggestions for operational improvements and perform additional tasks as assigned by the Manager.
About you
Minimum GCE 'O' Level, 'A' Level, or Diploma in any discipline
At least 2 to 3 years of relevant leadership experience in front desk operations and/or customer service
Proactive attitude with a passion for delivering exceptional service and exceeding members' and guests' expectations
Strong presentation, communication, and interpersonal skills, with the ability to address inquiries and feedback tactfully and professionally
Highly meticulous with excellent organizational skills and proficiency in English writing
Confident in managing cash and payment transactions accurately and efficiently
Able to commit to shift work, including weekends and public holidays.
We are a club providing leisure and recreational facilities for SAF Warrant Officers, Specialists, Military Experts, and their families. The 4-storey clubhouse prides itself with a wide range of amenities such as chalets, swimming pool, karaoke lounge, members' lounge, spa, gym and bowling alley to cater to the diverse interests of our members and their guests.
The Member Relations Officer Executive leads the Member Relations team and ensures efficient operations at the reception office. This role includes managing chalet and bungalow bookings, overseeing membership applications, and ensuring accurate financial transactions. The executive also promotes club events and facilities, handles customer feedback, and coordinates with other departments for seamless service delivery.
Key responsibilities
Lead and guide Member Relations Officers (MROs) in delivering exceptional customer service
Conduct on-the-job training, performance appraisals, and uphold employee conduct
Plan the duty roster and recommend training for team development
Build strong relationships with other departments (e.g., Security, M&E, Housekeeping) and service providers to support seamless operations
Oversee and manage chalet and bungalow bookings, including guest check-ins/check-outs, while ensuring adherence to club policies
Oversee and manage membership applications and verify member details in the database
Oversee and manage financial transactions (cash, NETS, PayNow, credit cards) and ensure accurate daily closing procedures
Monitor and maintain inventory for chalet and bungalow replacements, sourcing cost-effective solutions
Handle customer complaints with service recovery plans and ensure closure of cases
Promote the club's chalet, bungalow facilities, and events to increase participation and utilisation rates
Collaborate with the Events team to facilitate bookings and payments for club activities.
Oversee and manage the “NCO Club” heritage gallery, ensuring upkeep and reporting issues.
Provide suggestions for operational improvements and perform additional tasks as assigned by the Manager.
About you
Minimum GCE 'O' Level, 'A' Level, or Diploma in any discipline
At least 2 to 3 years of relevant leadership experience in front desk operations and/or customer service
Proactive attitude with a passion for delivering exceptional service and exceeding members' and guests' expectations
Strong presentation, communication, and interpersonal skills, with the ability to address inquiries and feedback tactfully and professionally
Highly meticulous with excellent organizational skills and proficiency in English writing
Confident in managing cash and payment transactions accurately and efficiently
Able to commit to shift work, including weekends and public holidays.
We are a club providing leisure and recreational facilities for SAF Warrant Officers, Specialists, Military Experts, and their families. The 4-storey clubhouse prides itself with a wide range of amenities such as chalets, swimming pool, karaoke lounge, members' lounge, spa, gym and bowling alley to cater to the diverse interests of our members and their guests.
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