全职 Airfreight Customer Service Executive - Senior Executive (Import) 工作, 薪水 up to SGD 4,000, TALENTS@WORK PTE. LTD. 公司招聘中 - Ricebowl

Location:
Changi

Industry:
Freight Forwarding / Logistics

Working Hours:
Mon-Fri, 9am-5.30pm & alternate Saturday 9am-1pm

Looking to grow your career in airfreight forwarding? This role offers the opportunity to manage end-to-end export shipments while working closely with customers, airlines, and operations teams to ensure smooth and efficient delivery. This position is suitable for candidates with airfreight export experience who are organised, service-oriented, and confident in handling shipment coordination.

Key Responsibilities

Manage end-to-end airfreight import shipments, including arrival coordination, documentation, customs clearance, delivery arrangement, billing, and shipment closure

Act as the main point of contact for customers on import shipment enquiries, updates, and issue resolution

Coordinate with airlines, ground handling agents, trucking partners, customs authorities, and internal teams to ensure smooth execution

Monitor shipment status and ensure compliance with internal procedures, SLAs, and KPIs

Resolve shipment delays, documentation discrepancies, and customs-related issues proactively

Maintain accurate shipment records, reports, and supporting documentation

Identify workflow improvements to enhance efficiency and service quality

Support junior team members on import procedures and documentation where required (For Senior position)

Requirements

Experience in

airfreight import customer service or operations

Good knowledge of end-to-end airfreight export processes, including documentation, customs requirements, and billing

Strong coordination and problem-solving skills

Good communication and customer service skills

Detail-oriented and able to manage multiple shipments effectively

Hands-on experience with CargoWise is an advantage

Talents@Work Pte Ltd (21C0501)

Tan Jin Kai (R23115830)

Talents@Work is a recruitment consultancy that started from a passion to serve and dedication to prompt and quality service. Fostering strong partnerships with both clients and talents, Talents@Work serves to be a dedicated and resourceful partner. At Talents@Work, we specialise in Permanent, Temporary, or Contract sourcing as well as providing Payroll Outsourcing Service.