- North Bridge Road Downtown Core Central Region (Singapore) Singapore
全职 Customer Service Associate 工作, 薪水 up to SGD 2,500, ROFFE INTERNATIONAL HOLDINGS PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Customer Service Associate
ROFFE INTERNATIONAL HOLDINGS PTE. LTD.
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职位描述
岗位职责
Key Responsibilities
1. Direct Customer Support
Omnichannel Inquiries:
Respond promptly and professionally to customer inquiries via phone, email, live chat,social media, and messaging platforms (WhatsApp/WeChat).
Product Education:
Assist customers with basic operating instructions, troubleshooting, and product recommendations for BUZUD healthcare products (e.g., blood pressure monitors, glucose meters, oxygen concentrators, smart wearables).
Walk-In Service:
Greet and assist walk-in customers at BUZUD showrooms, providing product demonstrations and handling basic sales or exchanges.
2. Order Management & After-Sales
Order Processing:
Assist in processing customer orders, tracking shipments, and coordinating with the logistics/warehouse team for smooth delivery.
Returns & Warranties:
Handle product exchanges, warranty registrations, and basic defect triage before escalating to technical service teams.
Feedback Handling:
Collect customer feedback, address complaints with empathy, and resolve issues within company guidelines.
3. Administrative & Compliance Support
CRM Updates:
Maintain accurate records of customer interactions, tickets, and sales logs in the CRM system.
Standard Compliance:
Adhere to medical device customer handling standards and local regulatory requirements (e.g., HSA guidelines regarding product support claims).
Ad-Hoc Support:
Assist the customer experience and operations managers with administrative tasks or special retail promotional events.
Requirements & Qualifications
Education:
GCE 'O' Level, 'A' Level, Higher Nitec, or Diploma in Business, Hospitality, Communications, or a related field.
Experience:
1–3 years of experience in customer service, retail sales, or call center operations. Experience in healthcare, consumer electronics, or medical technology retail is a strong plus.
Skills & Competencies:
Fluency in English and Mandarin (spoken and written) to support a diverse regional customer base.
Basic computer literacy and familiarity with CRM software, e-commerce portals (Shopee, Lazada, website),and MS Office.
Strong active listening, empathy, and clear verbal communication skills.
Attributes:
Patient, solution-oriented, polite, and adaptable to handling difficult situations with care.
Roffe International Holdings Pte Ltd is a Singapore-based industrial group that operates in various markets, including energy, engineering, healthcare, and finance. The company prides itself on being technology-driven, with a core focus on providing medical and healthcare solutions to improve society’s overall wellbeing.
1. Direct Customer Support
Omnichannel Inquiries:
Respond promptly and professionally to customer inquiries via phone, email, live chat,social media, and messaging platforms (WhatsApp/WeChat).
Product Education:
Assist customers with basic operating instructions, troubleshooting, and product recommendations for BUZUD healthcare products (e.g., blood pressure monitors, glucose meters, oxygen concentrators, smart wearables).
Walk-In Service:
Greet and assist walk-in customers at BUZUD showrooms, providing product demonstrations and handling basic sales or exchanges.
2. Order Management & After-Sales
Order Processing:
Assist in processing customer orders, tracking shipments, and coordinating with the logistics/warehouse team for smooth delivery.
Returns & Warranties:
Handle product exchanges, warranty registrations, and basic defect triage before escalating to technical service teams.
Feedback Handling:
Collect customer feedback, address complaints with empathy, and resolve issues within company guidelines.
3. Administrative & Compliance Support
CRM Updates:
Maintain accurate records of customer interactions, tickets, and sales logs in the CRM system.
Standard Compliance:
Adhere to medical device customer handling standards and local regulatory requirements (e.g., HSA guidelines regarding product support claims).
Ad-Hoc Support:
Assist the customer experience and operations managers with administrative tasks or special retail promotional events.
Requirements & Qualifications
Education:
GCE 'O' Level, 'A' Level, Higher Nitec, or Diploma in Business, Hospitality, Communications, or a related field.
Experience:
1–3 years of experience in customer service, retail sales, or call center operations. Experience in healthcare, consumer electronics, or medical technology retail is a strong plus.
Skills & Competencies:
Fluency in English and Mandarin (spoken and written) to support a diverse regional customer base.
Basic computer literacy and familiarity with CRM software, e-commerce portals (Shopee, Lazada, website),and MS Office.
Strong active listening, empathy, and clear verbal communication skills.
Attributes:
Patient, solution-oriented, polite, and adaptable to handling difficult situations with care.
Roffe International Holdings Pte Ltd is a Singapore-based industrial group that operates in various markets, including energy, engineering, healthcare, and finance. The company prides itself on being technology-driven, with a core focus on providing medical and healthcare solutions to improve society’s overall wellbeing.
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