全职 Social Media B2B Ad Operations (Korean Speaker) - Malaysia 工作, 薪水, TP Pulau Pinang 公司招聘中 - Ricebowl

Operations Customer Expert, SNS B2B Ad Operations (Korean Speaker) - Penang, Malaysia

Position Name

Operations Customer Expert

Office Location

TP Office @ One Precinct, Penang, Malaysia

Working Hours

Rotational between 7am to 3am (9 hrs/day, 1hr lunch, 30-min break), 5 days/week

Job Overview

Join our team supporting the world’s largest Social Media platform. You will provide B2B advertising operation support, manage marketing performance, and offer tailored solutions to maximize ad efficiency for Korean-speaking clients.

Key Responsibilities

• Ad Operations Support: Manage B2B advertising operations and track marketing performance for a global SNS giant.
• Technical Troubleshooting: Resolve a wide range of issues, from basic inquiries to complex technical troubleshooting.
• Strategic Solutions: Provide customized solutions and optimizations to maximize clients' advertising ROI.
• Omnichannel Support: Handle customer inquiries via Live Chat (70-80%), Outbound Calls (No Inbound), and Email.
• Compliance: Maintain service quality based on the platform's terms and community guidelines.

Qualifications & Skills

• Korean: Fluent or equivalent to TOPIK 5 or 6
• English: Intermediate level (Able to conduct business communication and internal training)
• SNS Savvy: Highly proficient in using various Social Media platforms
• Mindset: Strong service-oriented mindset and efficient problem-solving skills
• Mobility: Ability to relocate and work in Bayan Lepas, Penang, Malaysia

Preferred Requirements:

• Experience: 6+ months of experience in the BPO/Customer Support industry
• Education: Major in Communication, Advertising, or Marketing
• Skills: Prior experience in digital marketing, data analysis, or ad operations