全职 Senior-Customer Service Officer 工作, 薪水 up to SGD 4,000, CEVA LOGISTICS SOLUTIONS SINGAPORE PTE. LTD. 公司招聘中 - Ricebowl

Your Role

The Warehouse Senior/Customer Service Officer (CSO) acts as the primary interface between customers and warehouse operations. The role ensures accurate order processing, timely communication, and service‑level compliance while supporting smooth coordination between customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics environment.

WHAT YOU WILL BE DOING

1. Customer Order Management

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut-off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.

2 Warehouse & Operations Coordination

• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and value-added services (VAS) requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.

3 Inventory & Documentation Control

• Support inventory-related enquiries such as stock availability, shortages, overages, and ageing reports.

Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs. · Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.

4 SLA & Performance Monitoring

• Track daily order fulfilment performance against agreed SLAs and KPIs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).

5 Compliance & Quality Assurance

6 Continuous Improvement

WHAT ARE WE LOOKING FOR

• Diploma in Logistics, Supply Chain management / Business Administration
• At least 2-3 years of relevant working experience
• Good experience in using SAP or WMS Problem solving skills
• Excellent MS office knowledge, particularly Excel spreadsheet usage

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in both contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at more than 1,500 facilities. With pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

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