We are seeking an experienced and results-driven Assistant Manager, Warehouse to oversee and support our daily warehouse and e-commerce fulfilment operations.
The successful candidate will be responsible for managing end-to-end warehouse activities, including receiving, storage, inventory control, order fulfilment, dispatch, and reverse logistics. This role also involves leading warehouse teams, monitoring operational performance, ensuring service level commitments are met, and driving continuous improvement initiatives.
This is an excellent opportunity for an experienced warehouse or logistics professional with strong leadership capabilities who is ready to take on greater responsibilities in a fast-paced, high-volume operational environment.
Key Responsibilities
- Oversee and coordinate end-to-end e-commerce fulfilment activities, including receiving, put-away, picking, packing, shipping, and returns.
- Lead and supervise warehouse associates and shift leaders to ensure daily operational targets, productivity, and service level agreements (SLAs) are achieved.
- Monitor warehouse performance, including order accuracy, picking and packing efficiency, and on-time dispatch.
- Manage inventory control activities, including cycle counts, stock reconciliation, and inventory accuracy through the Warehouse Management System (WMS).
- Plan and allocate manpower efficiently to support daily operations, peak seasons, promotional campaigns, and major sales events.
- Ensure warehouse activities comply with established SOPs, safety regulations, quality standards, and operational requirements.
- Identify and implement process improvement initiatives to enhance productivity, streamline workflows, and minimise operational errors.
- Oversee reverse logistics processes, including customer returns, product inspection, restocking, and inventory adjustments.
- Monitor operational KPIs and prepare daily, weekly, and other required warehouse performance reports.
- Collaborate with internal departments and relevant stakeholders to resolve operational challenges and ensure seamless workflow.
- Support the Warehouse Manager in overseeing daily operations and assume managerial responsibilities in their absence when required.
- Carry out other duties and responsibilities as assigned by management.
Requirements
- Diploma or Degree in any discipline.
- Minimum 3–5 years of relevant experience in warehouse management, logistics, e-commerce fulfilment, or distribution operations.
- Hands-on experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), and barcode scanning technology.
- Strong leadership, team management, communication, and problem-solving skills.
- Ability to manage multiple priorities in a high-volume and deadline-driven environment.
- Proficient in Microsoft Excel and familiar with operational reporting and data analysis.
- Good command of spoken and written English and Bahasa Malaysia.
Ideal Candidate Profile
We are looking for someone who is:
- Proactive and hands-on in overseeing daily warehouse operations.
- Capable of leading teams, managing manpower, and driving operational performance.
- Analytical and comfortable working with operational KPIs, reports, and warehouse management systems.
- Strong in decision-making, problem-solving, and taking ownership of operational matters.
- Adaptable and able to perform effectively in a fast-paced working environment.
Working Location
FMX (M) Sdn Bhd
Lor Demak Maju 4, Demak Industrial Park Phase III, 93050 Kuching, Sarawak.
Other Benefits
- Competitive salary and benefits package.
- Unlimited outpatient clinic claims.
- Medical and health insurance coverage.
- 14 days of annual leave.
- Free parking facilities.
- Career advancement and promotion opportunities.
- Professional development and training opportunities.
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person