Job Summary
Manage daily floor operations by coordinating service crew schedules, maintaining cleanliness, managing stock counts, and ensuring compliance with SOPs to deliver excellent customer service.
Responsibilities
- Manage floor operations, including welcoming guests, explaining the menu, serving, and maintaining positive customer relations
- Plan and coordinate work schedules for full-time and part-time service crew to ensure adequate staffing
- Maintain cleanliness of the restaurant floor to meet hygiene standards
- Monitor and update stock counts regularly to ensure inventory accuracy
- Ensure all utensils, cups, and cutleries are washed, dried, and stored properly to maintain service quality
- Conduct routine inspections of service crew cleanliness and grooming standards
- Enforce adherence to Standard Operating Procedures (SOPs) among all service crew members