全职 Technical Support Engineer (On-Site, Contract) 工作, 薪水, Tapway Federal Territory 公司招聘中 - Ricebowl

Key Skills

Technical Support | ANPR System | Hardware & Software Troubleshooting | IP Networking | IP Cameras | Linux | System Configuration | Incident Management | Technical Coordination | SLA Management

What We Offer

We value technical excellence, teamwork and continuous learning. You will have the opportunity to work on a live technology project and gain hands-on experience in ANPR, smart mobility and intelligent transportation technology.

We provide:

• Competitive remuneration commensurate with experience
• Hands-on exposure to ANPR and smart technology systems
• Technical training and knowledge transfer
• Professional and collaborative working environment
• Opportunities to develop technical and leadership skills
• Potential for contract renewal and career progression based on project requirements and performance

About the role

Technical Support Engineer (On-Site, Contract)

We are looking for a hands-on and technically capable Technical Support Engineer to support our Automatic Number Plate Recognition (ANPR) project at 1 Utama Shopping Centre, Bandar Utama, Selangor.

This is a 1-year contract position, renewable subject to project requirements and performance, working on-site on a 6-day work week with morning/night shift rotation.

As the on-site technical lead, you will be responsible for overseeing the day-to-day operation of the ANPR system, including hardware and software, troubleshooting technical issues, coordinating with on-site technical support staff, and working closely with the mall's facility management team, vendors and Tapway technical personnel to ensure system availability and service levels are maintained.

Key Responsibilities

• Oversee the daily operations and performance of the ANPR system, ensuring the smooth functioning of both hardware and software components.
• Act as the primary escalation point for complex technical issues and coordinate troubleshooting and resolution efforts.
• Diagnose and troubleshoot hardware, software, networking and system-related issues in a timely manner.
• Coordinate and assign technical support tasks to on-site technical support staff and monitor progress until resolution.
• Perform hands-on troubleshooting involving IP networking, IP cameras, Linux systems, computers, peripherals and related ANPR equipment.
• Liaise with 1 Utama Mall's Facility Management team and relevant vendors on maintenance, repair and technical support matters.
• Liaise with Tapway personnel for knowledge transfer, L3 troubleshooting and technical rectification.
• Monitor and ensure compliance with agreed Service Level Agreements (SLAs), system uptime requirements and incident response timelines.
• Carry out routine system checks, maintenance, updates and preventive troubleshooting to minimise service disruptions.
• Maintain proper documentation of incidents, troubleshooting activities, system updates, fixes, configurations and modifications.
• Prepare weekly and monthly reports covering system performance, incidents, resolutions and outstanding technical issues.
• Conduct training, provide technical guidance and support to junior technical support staff.
• Assist with the deployment, configuration and maintenance of new hardware, software and system components when required.
• Escalate unresolved or critical issues to the appropriate senior technical personnel, vendors or Tapway technical team.
• Ensure compliance with applicable IT security, operational and technical procedures.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Networking, Electronics or a related field.
• Minimum 2–3 years of experience in technical support, IT infrastructure, system support or a related technical role.
• Experience in on-site technical support or system operations is an added advantage.
• Basic to intermediate knowledge of computer networking and operating systems.
• Familiarity with IP networking, TCP/IP, DNS, DHCP and basic network configuration.
• Experience with IP camera configuration and troubleshooting is an advantage.
• Basic knowledge of Linux OS and system configuration.
• Basic knowledge of software/programming and database concepts; SQL knowledge is an added advantage.
• Good understanding of hardware and software troubleshooting and maintenance.
• Experience with ticketing systems, incident management or IT service management tools is an advantage.
• Strong problem-solving and analytical skills, with the ability to troubleshoot issues systematically.
• Good written and spoken English and Bahasa Malaysia.
• Good communication and interpersonal skills, with the ability to liaise effectively with customers, vendors, facility management and technical teams.
• Strong leadership and coordination skills, with the ability to guide and assign tasks to junior technical support staff.
• Able to work independently, take ownership of technical issues and deliver within tight timelines.
• Self-motivated, responsible and willing to learn new technologies and systems.
• Possess own transport and willing to travel or attend to technical matters when required.
• Willing to work 6 days per week, morning/night shift rotation, and outside normal working hours or at short notice when required.
• Relevant IT or networking certifications such as CompTIA A+, Network+, Microsoft or equivalent certifications are an advantage.

Key Skills

Technical Support | ANPR System | Hardware & Software Troubleshooting | IP Networking | IP Cameras | Linux | System Configuration | Incident Management | Technical Coordination | SLA Management

What We Offer

We value technical excellence, teamwork and continuous learning. You will have the opportunity to work on a live technology project and gain hands-on experience in ANPR, smart mobility and intelligent transportation technology.

We provide:

• Competitive remuneration commensurate with experience
• Hands-on exposure to ANPR and smart technology systems
• Technical training and knowledge transfer
• Professional and collaborative working environment
• Opportunities to develop technical and leadership skills
• Potential for contract renewal and career progression based on project requirements and performance

How to Apply

If you are a hands-on technical professional who enjoys troubleshooting, solving technical problems and working with real-world technology systems, we would like to hear from you.

Please submit your updated CV, together with relevant academic qualifications and professional certifications, for our consideration.