全职 Websphere Admin 工作, 薪水 up to SGD 9,500, DNA AI TECHNOLOGIES PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Key Responsibilities

• Production Support & Application Ownership:

  • Act as a Primary or Secondary L2 Support SME for designated applications, maintaining deep functional and technical expertise across supported systems.

  • Lead the investigation, diagnosis, and resolution of production incidents to ensure timely service restoration and effective stakeholder communication.

  • Drive Major Incident Management activities, including incident coordination, escalation management, technical team engagement, and stakeholder communications to minimize business impact.

  • Participate in a weekly duty roster and on-call support rota, providing operational support for critical incidents and business-impacting issues outside standard business hours.

  • Support production releases and maintenance activities, including post-deployment validation, service readiness checks, and operational monitoring.

  • Maintain and continuously improve system documentation, runbooks, knowledge articles, and operational procedures to support knowledge sharing and service continuity.

  • Conduct post-incident reviews, document lessons learned, and implement process improvements to strengthen operational resilience and reduce recurring issues.

  • Participate in Change Review and CAB activities, including change assessments, impact analysis, risk evaluation, and production readiness reviews.

  • Collaborate with business and technology stakeholders to deliver stable, reliable, and high-performing services while driving continuous improvement in support processes, automation, and service reliability.

  • Participate in Business Continuity Management (BCM) and Disaster Recovery (DR) exercises for assigned applications, including planning, execution support, and post-test analysis.

  • Perform daily operational health checks, validate system readiness, monitor service stability, and support critical production incidents through a rotating operational support and on-call roster.

• Reliability & SRE:

  • Apply Site Reliability Engineering (SRE) principles to improve application availability, resilience, and operational reliability.

  • Own and manage the Run-the-Bank (RTB) issue backlog for assigned systems; identify recurring issues and drive root cause analysis and permanent fixes.

  • Practice a no-blame problem management culture focused on learning, process improvement, and system design changes rather than individual fault.

  • Track recurring manual tasks and operational pain points as TOIL; prioritize and drive TOIL reduction through automation, tooling, and process changes.

  • Proactively raise defects and improvement opportunities (e.g., via Jira/GitLab) and collaborate with Product Owners, developers, and stakeholders to improve application stability and resilience.

  • Continuously improve monitoring, observability, and alert quality (e.g., via Splunk, AppDynamics, Azure monitoring), aiming for meaningful, actionable alerts and eliminating false positives.

  • Design and participate in automation initiatives, including automated health checks and smoke tests post-release, automated SOD/EOD checks, and scripts/workflows to remove repetitive manual tasks.

Required Skills & Experience

• Experience: 3–5 years of experience in L2/production support or application support, ideally within financial services or a similarly regulated environment.

• Methodologies: Strong understanding of incident, problem, and change management processes (ITIL or equivalent), complemented by a practical SRE and continuous improvement mindset.

• Technical Skills:

  • Experience with cloud platforms, monitoring, and observability tools such as Azure, Splunk, AppDynamics, or equivalent technologies.

  • Strong SQL and data analysis skills for troubleshooting application and operational issues.

  • Familiarity with service management, ticketing, and software delivery tools such as Jira, GitLab, or ServiceNow.

  • Proven ability to analyze logs and metrics, troubleshoot application and batch issues, and coordinate effectively with development and infrastructure teams.

  • Experience or strong interest in automation (e.g., scripts, tools, or workflows) to minimize manual effort and eliminate toil.

• Soft Skills: Excellent communication skills, with the ability to lead incident bridge calls and provide clear, concise updates to both technical and business stakeholders.