Our client is one of the world's largest and most influential retailers, with an extensive international footprint spanning physical retail, e-commerce, global sourcing, supply chain management and distribution operations. Serving millions of customers across diverse markets, the organisation operates a highly sophisticated business ecosystem supported by an extensive network of employees, suppliers, manufacturers, logistics providers and commercial partners.
As a global industry leader, the company is recognised for its operational scale, commercial excellence, technological innovation and ability to deliver quality products and services to customers worldwide. Its business operations encompass multiple countries, cultures and regulatory environments, creating a dynamic and complex operating landscape that requires strong leadership, effective governance and disciplined risk management.
The organisation places significant emphasis on corporate integrity, ethical business practices, regulatory compliance and responsible sourcing. It is committed to maintaining high standards of accountability, transparency and professionalism throughout its operations and business relationships. Its governance framework is designed to safeguard stakeholder interests, promote responsible decision-making and ensure that business activities are conducted in accordance with applicable laws, regulations and corporate policies.
2. Position Overview
The Head of Investigations, Compliance & Ethics is a senior leadership position responsible for safeguarding the organisation's integrity, strengthening regulatory compliance and promoting ethical business conduct across its operations. The incumbent will provide strategic direction and operational oversight of corporate investigations, compliance programmes, ethics governance and misconduct risk management within a complex multinational retail environment.
A central responsibility is leading sensitive and high-impact investigations involving fraud, bribery, corruption, conflicts of interest, procurement irregularities, financial misconduct, workplace violations and other breaches of corporate policies or applicable laws. These investigations may involve employees, senior executives, suppliers, business partners and other stakeholders across multiple jurisdictions.
Beyond investigations, the position plays a critical role in identifying systemic risks, strengthening preventive controls and enhancing organisational accountability. The incumbent will oversee whistleblowing mechanisms, ethics reporting channels, compliance assessments and remediation programmes while promoting a culture in which employees are encouraged to raise concerns without fear of retaliation.
The Head of Investigations, Compliance & Ethics plays a critical role in protecting the organisation's reputation, assets, employees and stakeholders.
The position strengthens corporate governance, promotes ethical leadership and ensures that misconduct is investigated effectively, compliance risks are proactively managed and integrity remains central to business operations.
Add a clearer reporting and authority frameworkDefine investigation governance and escalation protocols
3. Key Responsibilities
A. Corporate Investigations
- Lead complex and sensitive investigations involving fraud, corruption, bribery, conflicts of interest, procurement irregularities, financial misconduct and other ethical violations.
- Oversee investigations involving employees, senior executives, suppliers and business partners.
- Establish investigation protocols covering case assessment, evidence collection, interviews, reporting and escalation.
- Ensure investigations are independent, confidential, objective, timely and compliant with applicable laws.
- Recommend corrective actions, disciplinary measures and preventive controls.
- Identify systemic misconduct trends and underlying control weaknesses.
B. Regulatory Compliance & Governance
- Develop and implement compliance frameworks aligned with global corporate standards and applicable local regulations.
- Oversee compliance with anti-bribery, anti-corruption, business integrity and other relevant regulatory requirements.
- Conduct compliance risk assessments, reviews and monitoring activities.
- Advise senior management on regulatory developments, compliance risks and governance matters.
- Partner with Legal, Internal Audit and other functions to strengthen internal controls and regulatory compliance.
C. Ethics & Corporate Integrity
- Champion the organisation's Code of Conduct, ethical standards and corporate values.
- Promote a strong culture of integrity, transparency, accountability and ethical leadership.
- Oversee whistleblowing channels, ethics reporting mechanisms and anti-retaliation safeguards.
- Manage conflicts of interest, gifts and entertainment, and other business integrity matters.
- Develop ethics awareness, communication and training programmes across the organisation.
D. Global Sourcing & Third-Party Integrity
- Identify and mitigate integrity risks involving suppliers, vendors, contractors and business partners.
- Investigate procurement fraud, supplier collusion, kickbacks, unethical sourcing and other third-party misconduct.
- Support third-party due diligence and risk-based compliance assessments.
- Collaborate with Procurement, Global Sourcing, Supply Chain and Operations to strengthen preventive controls.
- Address compliance and integrity risks across multiple jurisdictions and complex supply chains.
E. Risk Management & Reporting
- Identify emerging misconduct, compliance and reputational risks.
- Analyse investigation findings, whistleblower reports and compliance trends to identify systemic issues.
- Develop risk indicators, investigation dashboards and management reports.
- Present significant findings, risks and recommendations to senior management and relevant governance committees.
- Monitor the implementation and effectiveness of corrective and preventive actions.
F. Leadership & Stakeholder Management
- Lead and develop a high-performing investigations, compliance and ethics team.
- Partner with Legal, Human Resources, Internal Audit, Finance, Security and business leadership.
- Manage sensitive matters involving senior executives and high-risk stakeholders.
- Coordinate with external legal counsel, forensic specialists and regulatory authorities where appropriate.
- Drive continuous improvement in investigation capabilities, compliance processes and ethical culture.
4. Qualifications & Experience
- Bachelor's degree in Law, Business, Accounting, Finance, Criminology or a related discipline.
- Minimum 15 years of relevant experience in corporate investigations, compliance, ethics, forensic investigations, internal audit or related functions.
- At least 7 years of leadership experience within a large multinational organisation.
- Proven track record managing complex investigations involving fraud, corruption, senior management misconduct and regulatory breaches.
- Strong knowledge of international anti-bribery, anti-corruption, corporate governance and compliance frameworks.
- Experience operating across multiple countries, cultures and regulatory environments.
- Experience in retail, global sourcing, supply chain, consumer goods or other multinational industries is highly desirable.
- Professional certifications such as CFE, CCEP, CIA, CPA or equivalent are advantageous.
5. Key Competencies
- Integrity & Independence: Uncompromising ethical standards, objectivity and professional judgment.
- Investigative Expertise: Strong analytical, forensic, interviewing and evidence assessment capabilities.
- Strategic & Commercial Acumen: Ability to balance regulatory obligations, ethical standards and business realities.
- Executive Influence: Confidence and credibility in advising and challenging senior leadership.
- Risk & Governance Expertise: Ability to identify systemic weaknesses and strengthen preventive controls.
- Cross-Cultural Leadership: Effectiveness in managing complex matters across diverse international environments.
- Discretion & Resilience: Ability to handle confidential, sensitive and high-pressure situations.
- People Leadership: Proven ability to develop teams and build organisational capabilities.