全职 Customer Quality Engineer (Mandarin Speaker) 工作, 薪水 up to MYR 8,900, Sustio Pulau Pinang 公司招聘中 - Ricebowl

ob Summary

We are seeking a proactive and customer-focused Customer Quality Engineer (Mandarin Speaker) to manage customer quality requirements, resolve quality issues, and drive continuous improvement initiatives. The successful candidate will act as the key liaison between customers, internal teams, and China-based suppliers, ensuring timely resolution of quality concerns and maintaining high customer satisfaction levels.

Mandarin language proficiency is required to effectively communicate and coordinate with China-based suppliers and stakeholders.

Key Responsibilities

• Serve as the primary quality contact for customers regarding product quality concerns, complaints, and technical inquiries.
• Lead customer complaint investigations using 8D, RCCA, CAPA, and other problem-solving methodologies.
• Coordinate with China suppliers, manufacturing, engineering, and cross-functional teams to drive corrective and preventive actions.
• Monitor and track customer quality performance metrics, including complaints, returns, PPM, and corrective action closure.
• Prepare and submit customer quality reports, 8D reports, and corrective action responses within stipulated timelines.
• Support customer audits, supplier audits, and quality system audits.
• Drive continuous improvement initiatives to enhance product quality and customer satisfaction.
• Review quality data and identify trends for preventive actions and risk mitigation.
• Ensure compliance with customer-specific requirements, industry standards, and quality management systems.
• Support new product introduction activities including APQP, PPAP, FMEA, SPC, MSA, and Control Plans where applicable.

Requirements

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, or related field.
• Minimum 2 to 5 years of experience in Customer Quality, Quality Engineering, or related functions within semiconductor, electronics manufacturing, EMS, PCB, or automotive industries.
• Strong knowledge of quality tools and methodologies including:
• 8D
• CAPA
• Root Cause Analysis
• FMEA
• SPC
• MSA
• APQP
• PPAP
• Experience handling customer complaints and driving corrective actions.
• Familiarity with ISO 9001, IATF 16949, or other quality management systems is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Ability to speak, read, and write Mandarin and English is required to liaise effectively with China-based suppliers and stakeholders.
• Ability to work independently in a fast-paced manufacturing environmen

Pay: RM4,000.00 - RM8,900.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person