全职 Customer Service Executive 工作, 薪水 up to MYR 4,000, Malaysian Hoya Lens WP Kuala Lumpur 公司招聘中 - Ricebowl

Minimum Certificate/Diploma/Degree

A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided

Fluency in Bahasa Malaysia and English is required. Proficiency in Mandarin will be added advantage.

Computer literate

Skills & Knowledge required:

Customer-service oriented and able to maintain good customer relationship

A good telephone etiquette

Accuracy and attention to details

Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time

Always maintaining a positive, empathetic, and professional attitude toward customers

Responding promptly to customer inquiries

Follow up the cases, keep the promises

Ensure a good understanding of the company products and services which is improved and always maintained

Provide detailed information about products and processes

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded

Processing orders, forms, applications, and requests

Accurate data entry

Communicating and coordinating with colleagues as necessary

Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager

To carry out other responsibilities that may be assigned by the Management