jobs in Income Insurance Limited

全职 Senior Executive, Claims 工作, 薪水, Income Insurance Limited 公司招聘中 - Ricebowl

Senior Executive, Claims

Income Insurance Limited

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

Job Description

 JOB DESCRIPTION

  • Assess and adjudicate Life and Medical claims within authority limits in accordance with policy terms and conditions.
  • Conduct claims investigations where necessary, including reviewing medical evidence, policy documentation, and other relevant information to determine claim validity.
  • Identify, investigate, and escalate complex claims to the Claims Manager for further review.
  • Handle escalation enquiries from policyholders, intermediaries, healthcare providers, and internal stakeholders, providing timely and professional resolutions.
  • Handle appeals, complaints, and disputed claims, ensuring fair and consistent outcomes while maintaining a positive customer experience.
  • Support continuous improvement initiatives and contribute to enhancing claims processes and customer service standards.
  • Perform any other duties as assigned by the Claims Manager.

Job Specification

  • Degree in any discipline.
  • At least 3 years of experience in Life or Medical Claims handling.
  • Certification in Health Insurance and General Insurance (BCP, PGI & ComGI) and Life Insurance qualifications.
  • Ability to review and interpret medical reports, hospital bills, policy contract provisions, and investigation findings.
  • Excellent communication and interpersonal skills.
  • Good customer service, complaint-handling, and stakeholder management skills.
  • Strong analytical, investigative, organizational, and time management skills, with attention to detail.

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

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