全职 Customer Support Specialist (Korean Speaker) 工作, 薪水, Dexian Asia Pacific 公司招聘中 - Ricebowl

Role Overview We are seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries directed to designated Local Agent in South Korea under the Personal Information Protection Act (PIPA). This role is critical to ensuring compliance with Korean privacy regulations by providing accessible, human-supported inquiry channels for users.

Key Responsibilities User Inquiry Handling

Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters

Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers

Provide courteous, professional assistance to users in Korean language

Triage & Routing

Assess and categorize incoming inquiries based on established criteria (privacy requests, account issues, data subject rights, etc.)

Complete standardized intake forms and upload to internal systems for processing by Privacy Operations

Ensure valid privacy inquiries are forwarded to Privacy Operations within agreed SLA.

Documentation & Compliance

Maintain accurate records of all user interactions in accordance with data handling standards

Follow Standard Operating Procedures (SOPs) for handling user complaints and data protection inquiries

Participate in mandatory annual training on Local Agent duties and PIPA compliance requirements

Support regulatory inspections and audits as required

Reporting & Coordination

Provide regular reports on inquiry volumes, trends, and escalation patterns

Assist in the notification and reporting of personal information leaks as directed

Required Qualifications

Language: Native-level fluency in Korean (written and spoken); professional proficiency in English

Experience: 1-3 years of experience in customer support, privacy operations, compliance, or related administrative roles

Availability: Ability to work Korean business hours (KST)

Skills:

Strong verbal and written communication skills

Excellent attention to detail and data accuracy

Ability to handle sensitive information with discretion and confidentiality

Proficiency with standard office software and ability to learn internal tools