全职 Program Servicing Trainee (Multinational) 工作, 薪水, HDI Global SE Hong Kong 公司招聘中 - Ricebowl

HDI Global SE is Germany’s leading industrial insurer and has been servicing companies in Asia since 1995. As an industrial lines insurer, HDI Global SE meets the needs of SMEs, industrial companies and corporate customers with insurance solutions that are specifically tailored to their requirements for Property, Construction, Casualty, Accident & Health, Marine, Cyber and Motor Fleet risk. The company also has operations in more than 175 countries through foreign branch offices, subsidiary companies, and network partners.

Job Purpose :
The position is responsible for managing the HDI Multinational program solutions as a servicing hub of HDI Multinational within the Asia Pacific Region either produced by Hong Kong office or other business units of HDI Group or strategic network partners to support growth plans and successful retention of existing business. Main focus areas of HDI Multinational include:

Promoting and structuring new Multinational program solutions to expand Hong Kong / Asia’s existing portfolio

Ensure HDI Multinational Value Proposition, Multinational Model Framework and compliance with Multinational Technical Measure

End-to-end service execution for managed Multinational Programs to ensure client satisfaction/retention

Acting as Multinational account/coordination executive for clients/brokers and worldwide network /partners
RESPONSIBILITIES
Multinational Producing and Servicing

Support in structuring new Multinational programs and operational solutions for network capabilities, compliance and reinsurance

Ensuring end-to-end Multinational servicing process execution and coordination among functions to meet SLA performance levels

Ensuring/monitoring Multinational’s reinsurance and retrocession process and act as focal point for fronting services

Overseeing fronting service/process delivery per SLA/standards

Ensuring data compliance/quality/completeness in systems

Supporting network and ensuring good local standards control
Business Development Support and Broker Support

Supporting the LOB underwriters, promoting Multinational to brokers

Providing broker support including certificate issuance, invoicing duties, policy status information, premium collection
Service performance and client/broker satisfaction

Reviewing service plan requests and client-focused delivery

Driving actions to improve service levels, KPI’s, customer focus and client/broker satisfaction

Driving/managing escalation process and exceptions
Relationship management / support

Providing client-specific solution management in resolving complaints or handling other service-related challenges

Liaising with brokers, clients, cedants and reinsurers
Operational excellence

Driving service excellence and continuous enhancement agenda

Supporting Finance Department to ensuring Account Receivables Ageing is on a stable trend
Compliance

Guiding clients, broker and underwriters on international compliance matters in order to ensure international program compliance:

Ensuring adherence to regulatory and compliance requirements

Ensuring adherence to Group regulations, guidelines and rules

Reporting any compliance or risk management concerns
QUALIFICATIONS
Education

Tertiary level qualification

Relevant ANZIIF qualification would be an advantage
Experience

0-2 years of work experience

Regional or cross-geographical experience within the insurance industry in relevant roles (insurance services) will be an advantage.

Client experience in commercial insurance/reinsurance
Personal Competencies

Ability to fit in with the team, organisational structures and reporting lines.

Solution oriented mindset with the ability to balance technical requirements with commercial realities of the business.

High attention to details

Analytical mind-set and excellent problem-solving skills

Self-starting, energetic and a can-do attitude

Strong communication skills at all levels within the organisation and with external business partners.

Effective communication skills, both written and verbal

Strong organisational skills and capability to work under pressure and meet deadlines.
Personal data of candidates being collected will be used for recruitment purposes only and personal data of unsuccessful applicants may be retained for a period of up to two years.

Full-time