全职 Operations Support Specialist 工作, 薪水, Randstad Malaysia Pulau Pinang 公司招聘中 - Ricebowl

About The Job

To provide back-end operational support to the Operations and Customer Service teams, ensuring

accurate data, timely billing, KPI/milestone updates, vendor invoice control and proper operational followup.

• Operational & Back-End Support
  
  

 Provide daily back-end support to Operations and Customer Service teams.

 Perform shipment data entry, updating and maintenance in the relevant systems.

 Ensure shipment records, HAWB/MAWB details and operational information are accurate and

updated on time.

 Support documentation preparation and filing for operational activities.

 Follow up on pending operational transactions and outstanding items.

 Assist the operations team with administrative tasks and ad-hoc operational requirements.

• Billing & Revenue Support
  
  

 Prepare and support shipment billing based on agreed rates and customer requirements.

 Ensure all completed shipments are billed within the required timeline.

 Monitor unbilled shipments / WIPs and follow up with the respective teams for closure.

 Assist with billing discrepancies, credit/debit notes and billing corrections.

 Coordinate with Finance and Operations to resolve long-outstanding billing items.

 Maintain proper billing records and supporting documentation.

• KPI & Milestone Management
  
  

 Update and maintain shipment milestones and KPI information accurately and on time.

 Monitor pending or missing milestones and follow up with the responsible team.

 Prepare daily/weekly/monthly KPI reports as required.

 Highlight KPI gaps, overdue shipments and operational exceptions to the HOD.

 Support root-cause tracking for recurring KPI failures.

 Maintain data accuracy for management reporting.

• Vendor Invoice Verification
  
  

 Receive and verify vendor invoices against shipment/job records.

 Check vendor charges against agreed rates, quotations and supporting documents.

 Identify discrepancies and clarify with Operations/Vendors before submission.

 Ensure invoices are properly matched and submitted within the required timeline.

 Monitor outstanding vendor invoices and support timely closure.

 Maintain a record of recurring vendor billing issues.

• Vendor & Service Provider Support
  
  

 Assist Operations in coordinating with trucking, warehouse, handling and other service providers.

 Support rate and service verification where required.

 Follow up on pending vendor documents, PODs, invoices and operational records.

 Track vendor performance issues and escalate recurring problems to the HOD.

 Assist in maintaining vendor performance and service records.

• Shipment / Customer Service Support
  
  

 Provide back-end support to Customer Service for shipment status and operational enquiries.

 Assist with shipment tracing and data verification.

 Support preparation of customer reports and shipment updates.

 Ensure customer-specific requirements and KPI data are properly maintained.

 Assist CS with documentation and administrative follow-up during peak periods.

• Outstanding & Exception Management
  
  

 Monitor long-outstanding WIPs, unbilled shipments, ACRs and other pending operational

items.

 Prepare outstanding reports and follow up with responsible parties for closure.

 Highlight aging items and potential financial/KPI impact to the HOD.

 Support investigation and resolution of operational discrepancies.

 Maintain proper follow-up until the issue is fully closed.