全职 Hotel Guest Services Executive 工作, 薪水 up to SGD 4,200, HERITAGE SOHO PARTNERS PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.

We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Executive

Your Main Job Scope:

• Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.
• (After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs - you must be fit and like being on the go! You can clock as many as 30k steps in a day!
• Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.
• Provide feedback on our self check-in system and work with vendors when there are updates.
• Manage guest complaints and work to resolve them or provide feedback to Management
• Report room issues in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.
• Coordinate with guests for their weekly housekeeping
• Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed
• Analyze current SOPs and make recommendations to the Management to improve operating efficiency
• Manage supplies like paper goods and cleaning products
• Work with external vendors like laundry service providers to ensure operations are not disrupted

Requirements and Qualifications:

• At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)
• At least 1 year of experience in Hospitality work
• Shift Work, Off on Weekday or Weekend.
• 1-2 years of property management experience preferred.
• Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
• Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• High levels of integrity
• Ability to work independently and as a productive member of a team.
• Ability to work under pressure and meet deadlines.
• Willing to work on 6-day work week, weekend duties, work on public holiday and answer texts (eg guests complaints and enquiries) outside of normal office hours.

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 30 properties across Singapore and New York (*************). We specialize in blending historic architecture with modern luxuries so that our guests experience the heritage of the city.

Passion drives what we do here at Heritage Collection and what we are most passionate about is helping our guests discover a sense of place in the city they are visiting. Come join us and pursue your passion in hospitality!