Job Summary
We are seeking a detail-oriented and analytical Business Analyst to evaluate business operations, identify areas for improvement, and support management in making data-driven business decisions. You will collaborate with stakeholders to analyse performance, streamline processes, and recommend improvements to enhance efficiency and achieve business goals.
Responsibilities
Analyse business processes, workflows, and performance metrics to identify inefficiencies and recommend improvements
Gather, document, and evaluate business requirements through discussions with management and stakeholders
Prepare business reports, dashboards, and presentations to support informed management decision-making
Conduct market research, industry analysis, and competitor benchmarking to identify trends and growth opportunities
Analyse sales, revenue, cost, and operational data to detect patterns, risks, and areas for enhancement
Develop actionable recommendations and plans to improve productivity, performance, and resource utilisation
Monitor key performance indicators (KPIs) and prepare regular performance reports for management review
Collaborate with departments to support implementation of business strategies, process improvements, and operational initiatives
Assist in project planning, progress tracking, and evaluation of business initiatives
Maintain accurate business documentation, analytical reports, and records
Perform other business analysis and related duties as assigned by management
Preferred competencies and qualifications
Diploma or degree in Business Administration, Business Analytics, Economics, Finance, Information Systems, or related discipline
Relevant experience in business analysis, data analysis, or operations analysis
Proficiency in Microsoft Excel and other data analysis or reporting tools
Strong analytical, problem-solving, and critical-thinking skills
Ability to interpret business data, identify trends, and translate findings into practical recommendations
Good written and verbal communication skills to present findings clearly to stakeholders
Strong organisational skills and attention to detail
Ability to manage multiple tasks independently and collaborate effectively across departments