全职 Mandarin Customer Experience Specialist 工作, 薪水 up to MYR 5,100, TDCX (MY) Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

Who are we looking for?

• Candidate must possess at least a SPM, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

• Preferable with 1 year of working experience in the related field is required for this position.

• Applicants must be willing to work in KL Sentral area. And willing to accept early morning/night shifts.

• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

• Strong communication and interpersonal skills.

• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

• Excellent verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

Job Description:

• Handle daily inbound calls, chats and emails regarding general customer inquiries, general complaints, comments, feedback, and other issues related to the services.

• Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to cruise ticket bookings, loyalty programs, and travel disruptions.

• Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to cruise line services, such as trip cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.

• Shift Allowances up to RM500
• Medical and Insurance Coverage
• 15 days Annual Leave
• 14 days Medical Leave
• Training Provided
• EPF SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Performance Bonus
• 5 Working Days