全职 Implementation Engineer 工作, 薪水, AdvanzIT Technologies 公司招聘中 - Ricebowl

AdvanzIT Technologies

*************;| Data Center, IT & AV Solutions | Singapore

Job Description

IT Solutions & Services Engineer

Pre-Sales Support · Installation · Support · Singapore Region

Quote to Deploy to Support — One Role, Full Ownership

Department

IT Solutions & Professional Services

Reporting To

Director of Services

Location

Singapore (Site-based + Office)

Employment Type

Full-Time

Experience

2–5 Years in IT Infrastructure / Systems Engineering / Field Support

Coverage Region

Singapore (primary) — regional exposure on global customer projects

Compensation

Fixed Salary + Annual Performance Bonus

How to apply : Send CV to *************

About the Role

AdvanzIT Technologies is looking for an IT Solutions & Services Engineer who can own the full lifecycle of an IT infrastructure deployment — from the first site visit and gap analysis through to installation supervision and post-deployment support. This is not a narrow technical role. We need someone equally comfortable walking a site to capture a survey report, sitting with the Pre-Sales team to validate a solution design, supervising a service partner laying structured cabling, and troubleshooting a switch or access point issue when a customer's network goes down.

You will work across the full spectrum of enterprise IT infrastructure — Campus Networking, End User Computing, Servers & Storage, Switches & Access Points, Access Control, and Surveillance — and across three distinct phases of every project: Quoting Support (site studies, gap analysis, audits, BOM input), Installation (on-site supervision, hands-on assistance, partner management), and Support (first point of contact, troubleshooting, coordination to resolution). You are the thread that connects all three.

This role is Singapore-based but offers exposure to global customer projects — giving you a rare opportunity to work across multiple verticals, technologies, and some of the world's leading IT brands, while building a genuinely broad infrastructure skillset.

Your Role Across the Full IT Lifecycle

Phase 1: Quoting Support

Phase 2: Installation

Phase 3: Support

Site survey & assessment

Pre-installation readiness check

First point of contact (POC)

Gap analysis

On-site supervision of partners

First-hand troubleshooting

Site study report

Hands-on install assistance

Root cause investigation

Local infra audit & findings

Cabling, racking, device mounting

Coordination with OEM/vendor

BOM & solution input to Pre-sales

Configuration support (switches, AP, servers)

Escalation to L2/Pre-sales

Site photos & documentation

Testing & commissioning

Issue logging & tracking

Feasibility & risk flagging

Snag list & handover support

Resolution confirmation & closure

Key Responsibilities
1. Pre-Sales / Quoting Support

•     Conduct detailed site surveys and technical assessments for prospective IT infrastructure projects — covering existing network layout, cabling pathways, rack space, power availability, device inventory, and environmental conditions

•     Perform local infrastructure audits — documenting existing switches, access points, servers, storage, access control, and other Data Center products & systems, and identifying gaps against the customer's requirement

•     Prepare site study reports and gap analysis documents, capturing findings with photos, diagrams, and clear written observations for the Pre-Sales and Solutions Architect team

•     Provide accurate technical input for Bills of Materials (BOMs) — product types, quantities, cable lengths, mounting requirements, and any site-specific considerations

•     Work closely with Pre-Sales to shape complete solutions — flagging technical constraints, alternative approaches, or site limitations that may affect design

•     Attend customer site visits and pre-sales discussions to gather requirements directly and clarify scope on the ground

•     Stay current on core IT infrastructure product ranges — switches, access points, servers, storage, structured cabling, access control, and surveillance systems

2. Installation Supervision & Hands-On Execution

•     Be present on-site during installation phases to supervise work carried out by service partners and subcontractors, ensuring quality, specification compliance, and safety standards

•     Be fully hands-on — actively assist with physical installation tasks including rack and cabinet builds, structured cabling, device mounting, labelling, and basic cable management

•     Act as a role model on-site — setting the standard for workmanship, professionalism, and attention to detail that partners and junior staff are expected to follow

•     Support basic configuration and verification of switches, access points, servers, and storage devices during commissioning — working alongside Pre-Sales/Solutions Architect for complex configurations

•     Coordinate pre-installation readiness with the customer — power, network drops, rack space, access permits, and any civil works dependencies

•     Maintain and manage the project snag list — tracking open items through to resolution before formal handover

•     Support preparation of handover documentation — as-built layouts, device inventories, IP/configuration records, and basic user guides

3. Post-Deployment Support & Troubleshooting

•     Act as the first point of contact (POC) for customer-reported issues across campus network, EUC, server/storage, switches, access points, access control, and surveillance systems

•     Triage incoming issues quickly — gather symptoms, check for known causes, and determine whether the issue can be resolved remotely, requires an on-site visit, or needs escalation

•     Go on-site to troubleshoot hands-on where required — isolating faults across network devices, end-user computing, servers, access control panels, and CCTV/NVR systems

•     Coordinate remote troubleshooting where a site visit is not immediately needed — guiding the customer or liaising with a remote engineer to diagnose and resolve

•     Identify root cause and document the resolution clearly — including symptom, diagnosis, fix applied, and any follow-up actions or recommendations

•     Escalate complex or unresolved issues promptly to the Solutions Architect, vendor support, or service partner as appropriate — and track through to closure

•     Maintain accurate support logs and incident records for every issue handled, contributing to a growing internal knowledge base

4. Customer Communication & Coordination

•     Maintain clear, professional, and timely communication with customers throughout site visits, installations, and support calls

•     Provide simple progress updates during installation — what was completed, what is pending, and any issues encountered

•     Coordinate effectively with service partners and installers — briefing them on scope, monitoring progress, and ensuring quality of work

•     Escalate customer concerns, delays, or site risks to the Solutions Architect or management without delay

•     Represent AdvanzIT professionally on every site visit — punctual, well-presented, and solution-focused

5. Documentation & Continuous Learning

•     Maintain an organised personal record of site reports, audits, configurations, and known issues across the AdvanzIT customer base

•     Contribute to the internal knowledge library — documenting troubleshooting steps, site findings, and lessons learned from each project

•     Participate in vendor and OEM training sessions to build product knowledge across networking, servers, storage, access control, and surveillance

•     Be willing to learn new technology areas as AdvanzIT's portfolio grows — this role is built for someone with a flexible, generalist mindset

Skills & Qualifications

Must-Have

Good to Have

2+ years in IT infrastructure, systems engineering, or field support

Certifications: CCNA, Network+, or equivalent

Hands-on exposure to networking — switches, access points, basic VLAN/Wi-Fi concepts

Exposure to enterprise Wi-Fi platforms (Aruba, Cisco, Ubiquiti, etc.)

Familiarity with End User Computing — desktops, laptops, imaging, basic troubleshooting

Basic server/storage admin exposure (Windows Server, VMware, NAS/SAN)

Basic understanding of servers & storage — physical setup, rack mounting, cabling

Familiarity with access control platforms (card readers, controllers)

Exposure to access control and/or CCTV/surveillance systems

Familiarity with CCTV/NVR systems and basic IP camera setup

Ability to read basic network/rack layouts and produce simple site diagrams

Structured cabling & rack building experience

Experience conducting site surveys, audits, or gap analysis

Diploma or Degree in IT / Electronics / Engineering

Comfortable working hands-on — cabling, mounting, basic hardware setup

Exposure to large-scale enterprise IT deployments

Strong communication — written reports & customer-facing

Basic scripting or device configuration backup/restore experience

Self-managing, organised, reliable on deadlines

Willingness to travel for regional project support

Who You Are

•     You are hands-on — you don't just review specs; you like getting on-site, picking up a tool, and figuring things out

•     You are flexible — comfortable moving between pre-sales support, installation, and troubleshooting in the same week, sometimes the same day

•     You are structured — you take notes, document clearly, and follow through on what you commit to

•     You are a fast learner — happy to pick up new technology areas as AdvanzIT's portfolio grows, without needing everything spelled out

•     You are a team player — you work well with Pre-Sales, Sales, installers, and OEM support without needing to own every decision

•     You are customer-aware — you understand customers are often anxious during deployments or outages, and clear communication matters as much as technical skill

•     You are reliable — when you commit to be onsite at 8am, you are there at 7:55am

IT infrastructure project you’ve worked on to

Send resume to *************